SaskEnergy is seeking a qualified and motivated individual to join our team. The Billing and Collections Representative I performs routine billing, customer account maintenance, and early-stage collection activities related to SaskEnergy’s natural gas services. Working within corporate policies and established procedures, this position provides front-line support to ensure timely and accurate billing, effective revenue collection and professional customer service.
Position Details
Union - There are multiple Permanent Full Time positions available.
Core Responsibilities
Billing Services
Execute routine billing activities, including billing adjustments/exceptions, and providing support to customers.
Investigate, validate and process pre-authorized payment plan applications while adhering to Canadian Payment Association guidelines.
Administer SaskEnergy network Member accounts including manual billing of fees and collections.
Receive and investigate AMI customer issues to identify causes and provide timely resolutions. Set up, maintain, and update customer accounts to ensure accuracy and completeness of records.
Review and validate billing information and resolve routine discrepancies.
Respond to general customer billing inquiries withing established service standards.
Manage and reconcile third-party transactions and processes to ensure accurate records, resolve discrepancies, and maintain compliance with financial standards.
Identify and resolve system defects, user errors, and enhancement requests within the online portal to improve functionality and user experience.
Proactively investigate and identify billing issues, minimizing financial impacts and ensuring accurate revenue reporting.
Collections (Level 1)
Monitor customer accounts for overdue balances.
Initiate early-stage collection activity in accordance with SaskEnergy policies and procedures.
Contact customers to request payments, discuss account status, and arrange suitable payment plans in accordance with SaskEnergy policies. Process payments and record collection activity accurately in customer information systems.
Refer complex, sensitive, or unresolved accounts for escalation in accordance with procedures.
Customer Service & Administration
Provide clear explanations of billing, payment options, and applicable policies to customers as required.
Maintain accurate documentation to support reporting, audit and compliance requirements.
Adhere to SaskEnergy policies, privacy legislation, and confidentiality standards.
Work cooperatively with team members and internal departments to resolve routine issues.
Qualifications
Grade 12 or equivalent.
Introductory Financial Accounting or equivalent.
One (1) year experience with utility billing/customer information system processes that includes reconciling, validating and investigating data and providing issue resolution, working within strict timelines.
Pre-qualifying assessment.
Additional Information
Travel, including overnight stays away from bid headquarters is required on occasion.
Application Instructions
Please apply online with your cover letter and resume outlining your qualifications.
For more information on this position, please contact Human Resources at 306-777-9091.
Closing Date
July 27, 2026
Hourly Rate Range
$32.51 ($4,944.77) - $35.86 ($5,454.31)
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