I. ROLE
The Operations Program Coordinator (OPC) supports the execution of customer programs by coordinating daily operational activities required to achieve On-Time Delivery (OTD), customer commitments and operational performance objectives.
The OPC acts as the operational liaison between Program Delivery, Production, Planning, Supply Chain, Quality and Engineering, ensuring timely communication, issue follow-up and execution of recovery actions.
This role supports the Program Delivery Manager in maintaining execution visibility across assigned programs while developing the operational, analytical and customer-facing competencies required for future leadership opportunities.
II. KEY RESPONSIBILITIES
PROGRAM EXECUTION SUPPORT
DELIVERY COORDINATION
CROSS-FUNCTIONAL COORDINATION
CUSTOMER SUPPORT
REPORTING & ANALYTICS
CONTINUOUS IMPROVEMENT
LEVEL PROGRESSION
Level I – Operations Program Coordinator
Level II – Senior Operations Program Coordinator
Level III – Lead Operations Program Coordinator
III. KEY PERFORMANCE INDICATORS
IV. AUTHORITY
The Operations Program Coordinator is authorized to:
V. DEVELOPMENT EXPECTATIONS
The Operations Program Coordinator is expected to progressively develop competencies in:
This role is considered a development position for future Program Delivery Manager opportunities.
Operation Program Coordinator • Delta, Canada
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