Regular Full-Time Service Advisor

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring aService Advisorbased in our Nanaimo Service Location!

As aService Advisor,you’llbe one of the firstpeopleourcustomersmeetwhenthey’reseekingadvice to protect their homes, travel the world,and ensurethey’resafe on BC’sroads.You’llmeet their needs byrecommendingmembershipsor travel and auto insurance.

Being a Service Advisor is your first steptowardsarewardingcareerwith BCAA.Your enthusiasm for creatingsignaturecustomerexperiences shines througheachinteraction,building loyal,long-lastingrelationships that enableBCAA to be one of the most trusted organizations in British Columbia.

Who you are:

• A life-long learner!You’reopen to learning new concepts and new ways of working.On-the-job trainingis available,with support from a network of leaders and colleagues.

• A problem solver who lovesa challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.

• You work well under pressure. Youcan balancemultiple priorities while keeping calm and polite in a fast-paced environment.

• Ateammatewho loves helping others and contributing to your community.Making a difference in someone’s day makes your day too!

During a typical day, you will:

• Greet ourcustomersin person and over the phone topromote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.

• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers

• Identifycost-saving opportunities tosupport our customers’ life events and future needs.

• Worktogetherwith team members to provide exceptional customer service andmeet sales goals

• Increase your industry knowledge andexpertisetowardsbecomingan Insurance Advisor.You’llparticipatein BCAA’s training courses,maintainyourannual licensing requirements,and keep up to date with the latest products and service offerings in a supportive environment.

What you bring:

• At least two years’ experience in a sales and service environment

• Level 1 Insurance license(ora commitment tosecureyour licensewithin your first45 daysthroughBCAA).BCAA will provide time and cover the cost.

• Completion of Autoplan Essentials(ora commitmenttocompletewithin your first three monthsthroughBCAA.)BCAA will provide time and cover the cost.

• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.

• Comfortable using technology, includingworkingknowledge of MS Office (Word, Excel, PowerPoint, Outlook)

• Bonus qualifications!CAIB certification,knowledge of ICBC systems,and ability to speak other languages aside from English.

The salary range for this position is $42,516.72to $53,145.96and isdeterminedvia job-related knowledge, skills, experience, certifications, marketdemandand internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!