Summary
The Dispatcher Vacuum Services will be responsible for employee selection planning organizing and scheduling. This person will communicate with the operation and site managers to ensure clear priority and scope a communicated understanding of the required work and resources and a commitment to executing the specific work scope. Further requirements will include supporting the operations manager with project preparation research planning subcontractor tracking obtaining purchase orders expense allocations and more.
This position follows a hybrid work schedule Monday through Friday from 7:00 am to 4:00 pm. However please note that frequent evening and weekend work is a core requirement of the position.
Specific Duties and Responsibilities
Receives incoming job requests from clients and GFL personnel.
Obtains necessary information to organize the jobs servicing to meet or exceed expectations both conveyed and unspoken.
Maintains all forms of communication with GFL personnel to respond to service and equipment problems emergencies forwarding or coordinating applicable resolutions.
Determines types and quantities of material and equipment needed from appropriate resources.
Receive daily LEMs and/or time summaries from the field. Review the data and submit to billing.
Coordinate with the operations manager to schedule employee vacation and vacation coverage.
Coordinate crews and complete journey management of day-to-day work scopes through best practice methods.
Communicate regularly with the GFL Operations Manager and Field Supervisors to ensure job priorities are clear job quality is acceptable and surface any conflicts concerning personnel/equipment resources available
Effectively organizes on short notice frequent changes in service jobs pending or in progress.
Always maintain a positive attitude toward the company and its customers
Fill out and submit purchase requisition forms as required from time to time
Ensure all staff on site have the appropriate training/tickets for their respective job assignment.
Ensure operator job reports are completed on time collated and submitted to the appropriate operations manager.
On call phone ability to respond 24/7.
Data entry and monitoring use of company programs and equipment.
Other duties as required.
Experience and Qualifications
Valid Class 5 Driver License.
Proficient in Microsoft Office and Google Products i.e. Gmail Outlook Google Sheets Excel Word in addition to smart phone apps elog.
Prior Field Coordination and Dispatching experience would be an asset.
Hazardous Waste Management Industry experience would be an asset.
Experience and/or knowledge of Super B Tankers Semi-vacs Hydro-vacs Combos Wet Vacs and Water trucks would be an asset.
Knowledge Skills and Abilities
Excellent communication and customer service skills.
Strong organizational skills.
Ability to provide clear and detailed instructions to staff.
Ability to multitask and problem solve in fast paced high-stress situations.
Ability to adapt to changing situations and schedule changes to meet the requirements of GFL customers and clients.
GFL Benefits
Competitive wages.
RRSP company matching program
Industry leading health dental vision and mental health benefits.
Employee assistance programs
Paid training and development opportunities.
A supportive work environment that fosters professional growth and development.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
Dispatcher, Vacuum Services • Surrey, British Columbia, Canada
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