Sales Consultant, Hickman Nissan Gander

Hickman Nissan Gander is looking for a Sales Consultant to join our team.

Responsibilities

• Present a positive image of the dealership, both in mode of dress and in helpful and friendly attitude, providing exceptional customer experiences.
• Knowledge of and adherence to established Sales Processes and Procedures and the ability to secure quality appointments.
• Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm.
• Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications).
• Daily follow-up calls to current and prospective customers. Minimum of 20/day or 100/week.
• Network and ask for referrals.
• Ability to counsel customers (regarding their likes, dislikes, needs).
• Utilize CRM system by inputting detailed notes and follow-up tasks to develop and maintain customer database.
• Must have polished communication skills with customers, including the ability to present the dealership's products and to pinpoint customers' needs by interviewing and questioning.
• Must calculate cost allowances, fees, taxes, and down payments to arrive at the price of a vehicle.
• Must work with the Sales Manager in completing each sales contract to meet customers' needs.
• Capable of addressing customer hesitation and resistance.
• Actively and regularly engaged on social media platforms, posting pictures and creating and sharing videos to target markets with relatable and pertinent information.
• Stay up-to-date on customer trends and automotive products.
• In conjunction with the Sales Manager, determine personal sales goals and the methods by which those goals will be met, which afford a structured method of building a clientele and achieving success.
• Work systematically not only in the sales process but also in the process of handling the many administrative requirements of the position (e.g., paperwork, plans, reports, and the maintenance of a prospect and owner follow-up system).
• Be well-organized and productive throughout each day.
• Work readily with numbers and can discuss the company's products with accuracy and assurance.
• Continual learning and training on new approaches to sales, new information regarding products, new administrative efficiencies, and customers.
• Prospect customers from Service Department, iLeads and assigned lists to help build sales funnel.

Qualifications

Education

• High School Diploma.

Specialized Knowledge

• Knowledge of and adherence to established sales processes and procedures.
• Knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications).

Customer Service

• Customer service and customer relations skills.

Computer Knowledge

• Computer knowledge.

Team Building

• Team building skills.

Skills

• Strong work ethic.
• Well-developed team member skills.
• Excellent interpersonal, telephone and communication skills.

Abilities

• Ability to receive customers.
• Ability to effectively relate to customers of all backgrounds and to focus on customer enthusiasm.
• Ability to establish and maintain good relationships with customers and to exceed their expectations.
• Ability to network, follow- up on prospects, and ask for referrals.
• Ability to counsel customers (regarding their likes, dislikes, needs).

Experience

• Experience in sales and customer service.
• Possess a valid NL Driver's License.

Working Conditions

• Long hours.
• Significant contact with customer.
• Moderate Computer/Desk work.

Expected Results / Performance Expectations

• Maintains an exceptional level of customer satisfaction.
• Maintains regular contact with customers and potential customers.
• Track, maintain and update leads, contacts and opportunities.
• Demonstrate professional selling and negotiation skills.
• Meets or exceeds expected sales goals as agreed upon by consultant and sales manager.

About Us

What does it mean to work with Hickman Automotive Group? Well, we are a 5th generation family‑owned and operated business that has been leading the province's automotive industry for 120 years. We believe that Family Drives Everything in our company, so our 500+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees! We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

Benefits

• Growth within the company.
• Coalition groups that work together to generate new ideas.
• Employee pricing on all Hickman Automotive Group vehicles.
• Pension plan.
• Employee Recognition programs.
• Support and encouragement for employees to further improve their education.
• Employee Assistance Program.
• Team-Building Events.
• And much more!

Hickman Automotive Group is committed to employment equity and welcomes applications from all qualified candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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