Job Description
:Role Summary:
As a Technical Business Systems Analyst on the AOS Individual operations support team, you will play an important role in keeping day-to-day business and system operations running smoothly. This role is ideal for someone who enjoys investigating issues, analyzing support tickets, asking the right questions, and helping work move efficiently to the appropriate technical resources. You will partner with business users, support teams, and developers to understand reported issues, clarify impacts and urgency, document key details, and support timely resolution of operational work.
You will have the opportunity to build and apply technical knowledge across systems, data, and operational processes, including exposure to mainframe environments, JCL, SQL, DB2, IMS, Microsoft 365, and Copilot. The ideal candidate is curious, organized, detail-oriented, and comfortable working in a fast-paced support environment where priorities can shift throughout the day. You will thrive in this role if you enjoy problem solving, learning how systems work, communicating clearly with both business and technical audiences, and contributing to a team focused on quality, service, reliability, and continuous improvement.
What will you do?
What you will need to succeed?
What's in it for you?
Great Place to Work® Certified in Canada and the US Great Place to Work® award for Best Workplaces for #HybridWork
Canada Award for Excellence for Mental Health at Work
Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
Technical Business Systems Analyst (Mainframe) • Waterloo, Ontario
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