Insurance Services Representative VII - Chieftain Centre

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here:

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As an Insurance Service Representative VII, you will provide expert advice and personalized service to members seeking personal lines and AutoPlan insurance products, ensuring a seamless and efficient client experience. You will prepare quotes, support both new and existing clients, and actively contribute to business growth through cross-selling and referrals. This role plays a key part in delivering community-focused insurance solutions that balance profitability with member well-being, and we’re looking for a client-focused professional with strong communication skills and a sales mindset who thrives in a fast-paced, service-oriented environment.

This is a Part-time, Permanent role based at our Chieftain Centre Community Branch (Branch 81) and will report directly to the Manager, Squamish Insurance.

How You'll Make an Impact:

• Preparing quotes and providing advice on personal lines and AutoPlan insurance products for new and existing clients
• Supporting members with insurance inquiries while delivering efficient and high-quality service
• Cross-selling additional insurance products and services to grow agency business
• Referring members to appropriate products and services through internal referral systems
• Managing administrative tasks such as processing ICBC transactions, deposits, and documentation
• Maintaining organized insurance and office supplies and supporting day-to-day branch operations
• Ensuring compliance with regulatory requirements, policies, and established service standards
  

What You’ll Bring to the Team:

• Post-secondary education or diploma in a related discipline
• 2+ years of experience in insurance services, sales, or a related client-facing environment
• Foundational knowledge of insurance underwriting processes
• Strong understanding of insurance products, services, and industry practices
• Demonstrated communication and interpersonal skills to effectively support member needs
• Experience working with policies, procedures, and compliance standards
• Valid driver’s license
  
  

Extra Skills That Set You Apart:

• Experience with AutoPlan or ICBC transactions
• Proven ability to meet or exceed sales targets in an insurance or financial services environment
• Familiarity with credit union products or member-based service models

You’ll Thrive Here If You Are:

• Member-Focused – Passionate about delivering exceptional service and building trusted relationships with members
• Collaborative – Enjoy working with cross-functional teams to achieve shared goals
• Detail-Oriented – Able to manage administrative processes with accuracy and compliance
• Results-Driven – Motivated to grow business through proactive sales and referrals

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.


What You’ll Earn:

This role offers a starting salary of $26.13 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.