Planview Tool Administrator

Our client, is seeking a dedicated Planview Tool Administrator (Junior to Mid-Level) to join their centralized Technology PMO and tooling operations team.

In this critical enablement role, you will serve as the "face of Planview" and the primary frontline technical support layer for users across the organization. This position focuses on delivering a high-touch, "white-glove" support experience, resolving configuration issues, executing platform maintenance, and conducting training. Operating within a highly collaborative Agile pod structure, you will partner closely with platform architects, scrum masters, and systems administrators to maintain data integrity, perform user acceptance testing (UAT), and support ongoing system enhancements.

Position Level: Junior to Mid-Level (2 to 5 years of experience)

Duration: 10-Month Contract-to-Hire (High potential for permanent conversion by March 31, 2027)

Work Arrangement: Hybrid / On-site (Based in Canada)

Core Technology Domain: Planview Portfolios (Resource, Demand, and Financial Management), ServiceNow, and PMO Tooling Integrations



Advantages


Direct Pathway to Permanent Headcount: Benefit from a structured, long-term 10-month contract-to-hire opportunity with a defined transition timeline.

Modern PPM Tooling Sandbox: Deepen your expertise in enterprise-scale Project Portfolio Management (PPM) administration, including Strategy & Planning (ICP), AgilePlace, and ProjectPlace.

Agile Pod Environment: Work inside a highly collaborative, fast-paced Agile team that champions continuous learning, shared best practices, and active technical mentorship.

Cross-Platform Integration Exposure: Gain highly marketable hands-on exposure to complex enterprise integrations connecting Planview with Jira, ServiceNow, Fieldglass, and LeanIX.



Responsibilities
User Support, Enablement & Queue Management
Frontline System Support: Serve as the primary point of contact for Planview users globally, managing incoming support requests, troubleshooting access issues, and resolving technical configuration tickets.

SLA Management: Ensure strict adherence to support SLAs, including an initial response within 24 hours and daily status follow-ups until final ticket resolution.

User Onboarding & Training: Conduct user onboarding sessions, design "how-to" guides, and provide hands-on tool training to foster platform adoption across diverse business units.

Operational Documentation: Assist in drafting, reviewing, and maintaining Standard Operating Procedures (SOPs), system administration guides, and self-service knowledge base articles.

QA Validation, Configuration & System Hygiene
UAT & Platform Testing: Plan and perform comprehensive User Acceptance Testing (UAT) and QA validation cycles across Planview modules prior to scheduled platform releases.

System Maintenance & Hygiene: Execute routine data validation, maintain system security settings, manage user permissions, and perform standard configuration clean-ups.

Integration Support: Provide basic configuration and troubleshooting support for integrated platform ecosystems (including Jira, ServiceNow, Fieldglass, and LeanIX).

Continuous Improvement: Collaborate daily with platform architects to support roadmap enhancements, continuous system optimization, and the deployment of new Planview modules.



Qualifications

Experience: 2 to 5 years of progressive professional experience specializing in Planview system administration, PMO tooling support, or IT application management.

Planview Functional Depth: Strong hands-on knowledge administrating or supporting core Planview components, specifically Resource Management, Demand Management, and Financial Management modules.

Ticket Queue Management: Proven experience supporting corporate users in a high-volume, SLA-driven ticketing environment (such as ServiceNow).

Testing & Quality Assurance: Clear understanding of structured software release lifecycles, UAT scripts, QA validation, and tracking testing defects.

Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or equivalent practical enterprise technology experience.

Soft Skills: Outstanding customer service and communication skills. An adaptable team player who can translate complex technical terms into user-friendly guidance, maintain high responsiveness, and thrive in an Agile pod structure.

Nice-to-Have Skills & Assets
Holding a valid Planview Certification (such as Planview Certified Administrator or Portfolio Administrator) is highly preferred.

Operational experience or administrative exposure to Strategy & Planning (ICP), AgilePlace, or ProjectPlace.

Foundational understanding of automated API integrations connecting PMO tools with Jira, LeanIX, and Fieldglass.

Prior experience operating within a structured Planview Business-As-Usual (BAU) or operations support model.



Summary
If you are a detail-oriented, customer-focused Planview Tool Administrator who pairs a strong fundamental command of PPM modules with the technical troubleshooting and UAT validation skills needed to support a large enterprise user base, this contract-to-hire role is an exceptional match. Bring your platform administration precision, Agile pod experience, and collaborative communication style to our world-class PMO technology group today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.