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GSC Counter Intelligence Agent IBest Buy • Langley, BC
GSC Counter Intelligence Agent I

GSC Counter Intelligence Agent I

Best Buy • Langley, BC
5 hours ago
Salary
CA$19.80 hourly
Job type
  • Part-time
  • Temporary
Job description

You’ll love it here! We are hiring immediately for a (6-month) fixed-term contract, Geek Squad Counter Intelligence Agent. As a Counter Intelligence Agent, you will be part of a collaborative team that works together to provide support to stores and customers through repair and diagnostics.

Availability Requirement

You must be able to work a minimum of 32 hours a week. Weekend flexibility is preferred.

As a Counter Intelligence Agent, your responsibilities are:

Repairs

  • Using service manuals, service packages, diagrams and vendors websites to accurately test, diagnose and repair defective products
  • Install parts required for the repair in a timely manner from the appropriate sources and return defective parts to the parts group for return to the vendor

Quality Control

  • Full functionality test and administration review of repairs being completed at GSC
  • Providing follow up on precinct inquiries, escalations and estimates
  • Providing internal solutions and support for GSC repairs

Administration

  • Complete all paperwork and documentation thoroughly, accurately and in a timely manner
  • Accurately enter appropriate data into the computer system as required

Required Skills and Experience:

  • Experience in diagnostics and repair of consumer computer products
  • Some lifting required (up to 50lbs)
  • Excellent written and oral communication skills, strong command of English language
  • Team player in a fast-paced environment with repetitive tasks.
  • Computer electronics diploma, computer studies or a combination of relevant training and experience
  • Multi-brand training certificates and manufacturer authorization is considered an asset
  • A+ and/ or Apple Certification is an asset

What we are looking for:

  • Experience as a GSC or in store Agent and/or experience in diagnostics and repair of consumer computer products including laptops, desktops, All-In-One computers and tablets)
  • Strong written communication/customer service skills
  • Ability to multi-task and deliver solutions with minimal supervision
  • Experience ordering parts and knowledge of Smart Parts inventory is an asset
  • Proven reliability, decision making and problem-solving skills

Why you’ll love it here:

Employee discounts on awesome tech

An inclusive, fun, and supportive team who you will quickly call friends

We prioritize safety and wellbeing in everything we do

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. Our distribution center is designed to receive, store, and distribute products to our customers. You can expect lots of boxes, forklifts, steel-toed shoes, bright safety vests, getting in lots of steps and laughs! Your efforts will contribute to making amazing customer moments across Canada!

Base pay range

Hourly pay rate: $19.80 - $20.5419890 - 92A Avenue, Langley, BC V1M 3A9

This posting is for a vacancy.

Create a job alert for this search

GSC Counter Intelligence Agent I • Langley, BC

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