Inside Account Manager

Are you an organized, relationship-driven professional looking to take the next step in your career? Randstad is partnering with a leading North American distributor of facility solutions to find a dedicated, proactive Inside Account Manager in Mississauga. If you thrive on building strong client relationships, coordinating complex accounts, and working in a supportive environment, this is the perfect opportunity for you.

As a global leader in talent solutions, Randstad connects outstanding professionals with top employers. Our recruiters are experts in their fields, dedicated to understanding your career goals and matching you with organizations where you can truly make an impact. This permanent hybrid position offers the perfect balance of independence and collaboration, working on behalf of our esteemed client in the facility solutions sector.

The role of the Inside Account Manager is central to our client's customer care strategy in Mississauga. In this highly collaborative position, you will be responsible for managing a dedicated portfolio of established customer accounts, serving as their primary point of contact, and driving growth within these accounts. Unlike typical cold-calling environments, this role is deeply rooted in relationship building, customer care, and administrative support for field sales representatives. You will work closely with four outside sales professionals to streamline customer interactions, coordinate orders, and ensure seamless service delivery.

As an Inside Account Manager, you will leverage your expertise in customer care to identify opportunities for selling add-on products and introducing new solutions to your existing client base. This role is ideal for an individual who is highly organized, possesses strong prioritization skills, and excels at managing multiple tasks in a fast-paced setting. Working within our client’s friendly office environment in Mississauga, you will benefit from a comprehensive training program led by a hands-on manager who is dedicated to your professional development and long-term success.

Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages
• Competitive base salary ranging from $60,000 to $70,000 based on experience.
• Quarterly variable bonus structure tied to year-over-year territory growth.
• Flexible hybrid work model consisting of two days in the Mississauga office and three days remote.
• Comprehensive health benefits package including medical, dental, and vision coverage starting after three months.
• Healthcare spending account and employee assistance program (EAP) to support your well-being.
• Pension matching program of up to 7% starting after one year of service.
• Two weeks of paid vacation to start, supporting a healthy work-life balance.
• Hands-on management and supportive team culture with a strong emphasis on career growth.

Responsibilities
• Maintain consistent daily communication with assigned customer accounts to foster strong relationships and drive satisfaction.
• Partner closely with four field sales representatives to provide administrative support and streamline the customer journey.
• Identify and act upon organic sales opportunities by probing accounts for new product needs and introducing add-on items.
• Retrieve, verify, and update customer profile information utilizing internal systems and CRM software.
• Drive profitable pricing strategies by reviewing historical customer transactions and comparing similar items.
• Coordinate and support the preparation of detailed Request for Proposal (RFP) responses where feasible.
• Collaborate with cross-functional departments including credit, receivables, operations, and inventory management.
• Conduct remote training and online demonstrations for customers when introducing new electronic marketing tools.

Qualifications
• Post-secondary education in business, administration, or a related discipline is preferred.
• 1 to 3 years of experience in account management, customer care, inside sales, or business support.
• Experience working with CRM databases and general proficiency in office software.
• Ability to work from the Mississauga office two days per week in a hybrid arrangement.
• Comfort with prolonged periods of sitting and computer or telephone use in an office setting.
• Availability to travel up to 10% for customer visits or team meetings if required.
• Exceptional customer care and relationship management skills with a strong client-focused approach.
• Proven ability to prioritize tasks and manage a high volume of accounts in a busy, fast-paced environment.
• Strong written and verbal communication skills to interact professionally with internal teams and external business clients.
• Analytical skills to evaluate pricing histories and determine optimal product rates.
• Collaborative mindset with a track record of supporting field sales representatives.
• Experience navigating modern CRM platforms and internal inventory tracking systems.

Summary
If this Inside Account Manager role in Mississauga sounds like the perfect next step for you, we want to hear from you.

Apply today directly through our website, or get in touch with one of our specialized Randstad recruiters who are true experts in the customer care sector.

If this specific job doesn't fit what you are looking for, please reach out to us to discuss other exciting opportunities that match your career goals.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.