Coordinator, Employee Service Centre

Job Description

Coordinator Employee Service Centre
Corporate Services-Human Resources

Status: (2) Contract Full Time up to 6 months

Salary Range: $75696 - $94621 per annum

Hiring Range: $75696 - $85159 per annum

Work Mode: Hybrid*see below for more details about this work mode.
Location: 7120 Hurontario Street Mississauga ON
Hours of work:35 hours per weekwith occasional extended hours during peak periods.

Peel Region is seeking a Coordinator to provide expert support on pay benefits onboarding HR policies and OMERS through the ServiceNow platform.

With a strong customer service orientation the Coordinator ensures effective communication and timely responses to meet service level agreements (SLAs) while maintaining compliance with policies collective agreements and legislative requirements.

Key Responsibilities:

Employee Service Centre Support

• Serve as the primary point of contact for employee inquiries regarding pay benefits onboarding HR policies programs and OMERS.
• Respond to employee questions via ServiceNow ensuring accurate and timely communication.
• Analyze and provide guidance to employees managers and HR associates on payroll and HRMS-related issues.
• Process and maintain accurate HRMS employee transactions including new hires transfers leaves retirements terminations and benefits changes.
• Administer biweekly processes ensuring compliance with policies collective agreements and CRA regulations.
• Verify data accuracy on employee pay lines including acting premiums retroactive payments and deductions.
• Process Records of Employment (ROEs) garnishments and union dues.
• Contribute to the development organization and upkeep of knowledge articles within the Employee Service Centre knowledge base to enhance self-service capabilities.
• Assist in the review and improvement of forms to optimize workflows and streamline processes within the Employee Service Centre and SAP.

Benefits & OMERS Administration

• Enroll employees in OMERS and benefit plans while maintaining up-to-date knowledge of plan policies.
• Process benefits-related changes such as marital status updates beneficiary changes and arrears calculations.
• Coordinate with Accounts Receivable for benefit deductions during employee absences.

Reporting & Documentation

• Prepare and analyze biweekly and monthly reports and remittances.
• Maintain accurate electronic employee records and assist in updating procedure manuals and user guides.
• Respond to requests for payroll and HR-related information from internal and external stakeholders including Service Canada and CRA.

Customer Service & Continuous Improvement

• Deliver exceptional customer service ensuring inquiries are resolved professionally and within SLAs.
• Collaborate with HR teams to identify and address trends issues or process improvements.
• Provide basic navigation instructions for HRMS and ServiceNow to clients and employees.

Qualifications:

Education & Experience

• Post-secondary education in Human Resources Business Administration Accounting or a related field.
• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Experience with HR technology systems particularly SAP and ServiceNow.

Skills & Knowledge

• Experience in creating and maintaining knowledge base content and identifying opportunities for form and workflow improvements.
• Prior experience utilizing ticket management systems with familiarity in ServiceNow being a plus.
• Strong understanding of payroll administration HR policies and collective agreements.
• Knowledge of CRA regulations OMERS administration and the Employment Standards Act.
• Proficiency in Microsoft Office Suite particularly Excel Word and Outlook.
• Demonstrated analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills to engage with diverse audiences.

Competencies

• Strong organizational and time management skills to manage multiple priorities in a fast-paced environment.
• Interpersonal and customer service skills to maintain effective relationships with employees and stakeholders.
• Ability to work independently and as part of a collaborative team.
• High level of professionalism confidentiality and diplomacy.

Apply now and help us build a better tomorrow with the Peel Region! Join usbe bold think big and help shape a better tomorrow.

Perks That Make Work Fun (and Your Life Easier)!

At Peel Region we believe in taking care of you. Heres what youll enjoy when you join our team:

• Vacation Accural: Accrue vacation on monthly basis -because work-life balance is important!
• Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
• Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
• Supportive Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.

Weve got you covered because we know happy healthy people do their best work!

In this role youll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Its important to note that your off-site work location must be within the province of Ontario. This ensures that were compliant with all regulations and policies.

Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview:Ourrecruitmentprocesswill include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders as important communications regarding your application may be directed there.

Ifthis opportunity matches your qualifications and experience please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.

Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6700 strong and since 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.

Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 75696 - 85159