Franchise Business Consultant (Toronto area)

What’s Unique About You Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

Job Purpose

The Franchise Business Partner (Director-level) serves as primary liaison between the franchisor and the operating master franchisees in a specified territory. Builds strong, credible relationships with franchisees and operating partners through frequent, proactive, honest and informative interactions. Facilitates successful achievement of business goals by performing needs analysis, developing action plans, offering meaningful recommendations and providing results-oriented feedback. Viewed by operating unit as invaluable resource while exceeding company goals, upholding core values and operational quality standards and protecting and growing the Papa Johns brand.

Duties And Responsibilities

• This Director-level role requires candidates to be based in the Greater Toronto Area (GTA). The role is primarily field based and requires a remote office to work from.
• Lead your market as a hands‑on operator who enjoys spending time in the field coaching teams, while also helping drive national direction, projects and KPI’s.
• You are a consummate team player who can work effectively with both individual and large master franchisees.
• Accountable for managing the Franchisee relationship, achieving same store sales growth, EBITDA and Development targets, and driving/leading change for success.
• Conducts routine operational and brand standards audits, providing actionable feedback and coaching to improve compliance, operational execution, and overall business performance.
• Consults and partners with franchise business units to develop annual business plans that meet desired goals for comparable sales, profitability, unit growth, and mission critical projects.
• Ensures execution of business plan by organizing and providing company resources and providing expertise relating to competitive information, sales initiatives, real estate decisions, operations procedures, management structure, community relationship and marketing.
• Assists in the evaluation of franchise expansion opportunities in potential markets; facilitates performance improvement by performing and communicating results of operating unit’s progress assessments in an accurate and timely manner.
• Ensures success of new store openings by deploying commercial activities and new markets opening team including the coordination with operations excellence, marketing, culinary, supply chain and technology teams; sets timeline and manages openings; tracks and responds to weekly new store sales trends to ensure sales grow and exceed planned pro forma levels. Overseas training for new franchisees and operating partners.
• Lead the overall Business Planning Process for market assessments, Business Reviews, Planning and calibrations meetings throughout the year to ensure cross‑functional collaboration internally with regional and global business units, as well as externally with franchisees for ongoing business improvement efforts.
• Proactively partners with marketing to develop and grow the franchise operating unit’s participation in the marketing co‑op; consults with and recommends franchise restaurants to serve as beta sites for product testing and promotions initiatives, provides feedback & direction to them on results; assists in training and coaching on new product rollouts, and other marketing initiatives.
• Provides timely, clear and informative communication and feedback to Country General Manager, International Vice President, and other company personnel as necessary, on issues which drive the improvement of the operating units’ operations, development and financial health; stays abreast and communicates franchise best practices, proactively obtains knowledge and training in all areas of franchise operations and other areas of the business.

Functional Skills: Education, Experience & Certifications

• Analytical Skills: effectively uses data to generate insights for operations excellence
• Communicates Effectively and Candidly, with the ability to influence/inspire action from audience.
• Planning & Prioritization: highest impact, highest value
• Financial & Business Acumen
• Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
• Process Improvement: Strive to continually improve
• Ability to build and leverage talent
• Ability to work in a challenging, fast‑paced environment and to adapt to new situations as they arise
• Ability to effectively communicate, inform, and influence senior leaders
• Ability to work cross‑functionality on multiple initiatives with a successful record of advancing projects
• Ability to be physically present in an on‑site or hybrid work environment; able to travel for market visits and meetings when necessary
• High School Diploma or GED, and College Degree required
• Eight to fifteen years of QSR management experience required
• Experience working with International franchisees highly preferred
• Demonstrated knowledge of general math, P&L, and financial analysis skills Demonstrated knowledge of operations business including real estate & construction, cash controls, labor/transaction forecasting, employment laws, and marketing
• Proficient with PAR, S4D, Winrest, Focus, NCR Voyix/Aloha, Oracle Simphony, Olo, Deliverect, or similar point of sale system
• Preferred experienced in digital ecommerce systems and enhancing consumer journey along the purchase funnel

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Other Information | Must be aligned with Papa John’s Values:

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John’s is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. Papa John’s is an affirmative Action and Equal Opportunity Employer.

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