General Manager

General Manager – Full-time – Grimsby, ON

General Manager Role Overview & Success Profile

As Harmony Jewellers continues to grow, we are formalizing the role of General Manager to strengthen leadership, improve operational clarity, and support long-term business success.

In this role, the General Manager will lead both locations, align with our vision, mission, and values, drive sales growth, operational excellence, team development, and brand reputation.

The General Manager works closely with the President and Director of Operations to execute company strategy, deliver exceptional client experiences, and achieve business objectives.

Key Responsibilities

Leadership & Culture

• Uphold and enforce all policies outlined in the Harmony Jewellers People Guide
• Foster a positive, professional, and values-driven workplace culture
• Clearly communicate expectations and ensure accountability across the team
• Lead, mentor, and support department leaders

Sales Leadership & Client Experience

• Build, lead, and execute annual business plans with continuous updates
• Oversee day‑to‑day operations across all departments
• Ensure consistency, efficiency, and accountability in all processes
• Review and analyze monthly sales and financial reports
• Monitor profit margins and overall performance
• Oversee payroll approvals, deposits, and accounts payable
• Support cost control and expense management
• Ensure security and loss prevention standards are upheld

Buying & Inventory

• Oversee buying strategies across departments
• Collaborate with the President on estate jewellery buying and pricing
• Oversee inventory processes and year‑end reporting

People Management & Human Resources

• Oversee hiring, onboarding, and termination processes
• Support development of job descriptions and contracts
• Conduct performance reviews for team leads
• Work with HR on employee relations and conflict resolution
• Manage external partners (HR, IT, bookkeeping)

Strategic Planning & Communication

• Establish and monitor KPIs across departments
• Lead management and marketing meetings
• Conduct weekly priority meetings with leaders
• Identify challenges and implement solutions
• Support long-term business planning

Community & Networking

• Represent Harmony Jewellers in the community
• Lead networking initiatives (Chamber, DBDA, Young Professionals, etc.)

General Manager Success Profile

Core Competencies

• Leads with clarity, accountability, and strong team management
• Drives sales through coaching, performance management, and KPIs
• Ensures operational excellence through organization and process improvement
• Demonstrates strong financial awareness and business decision‑making
• Communicates effectively to maintain alignment across team and leadership
• Delivers a high-level client experience and builds lasting relationships
• Takes ownership, solves problems proactively, and follows through
• Makes confident decisions while balancing strategy and execution
• Demonstrates professionalism, emotional intelligence, and resilience
• Maintains high standards and a results‑driven mindset

Key Traits

• Ownership mentality
• Decisive and confident
• Emotionally intelligent
• Resilient under pressure
• High standards
• Adaptable

Experience

Required

• Leadership experience in retail or sales-driven environments
• Proven ability to manage teams and hit targets

Preferred

• Strong knowledge of luxury jewellery, gemstones, and jewellery repairs
• Sales training and development experience

What This Means for Our Team

• Strengthen leadership across both locations
• Improve clarity, accountability, and performance
• Support team growth and development
• Position Harmony Jewellers for long-term success
• The role will be posted internally and externally
• A structured interview process will follow

Decision-Making Framework

1. Independent Authority (General Manager)

• Day‑to‑day operations
• Staff scheduling and leadership on the floor
• Sales execution and coaching
• Customer service resolution
• Implementation of systems and processes
• Execution of approved marketing initiatives

2. Shared Decisions (GM + Director of Operations)

• Hiring and terminations
• Compensation adjustments
• Sales targets and incentive programs
• Marketing strategy and campaign direction
• Changes to systems, processes, or tools

3. Approval Required (Ownership)

• Major financial decisions or unplanned expenses
• Significant buying decisions or new vendors
• Organizational structure changes
• Strategic initiatives or business changes
• Public relations or brand-sensitive matters

4. President Oversight

• Financial performance and profitability
• High-level buying decisions
• Long-term business direction

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