Talent.com
ComForCare
Operations CoordinatorComForCare • Milton, ON
Operations Coordinator

Operations Coordinator

ComForCare • Milton, ON
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development
POSITION DESCRIPTION:

The Operations Coordinator is responsible for maintaining the schedule for all clients and caregivers. This person is responsible for tracking, changing and refilling all vacation requests, call-offs, request for changes by the client, etc. and ensuring the database has been updated. This person will also maintain an ongoing recruiting effort to ensure that there are adequate numbers of caregivers for continued growth within the agency.

QUALIFICATIONS:1. Compliance with ComForCare bonding criteria
2. Eighteen years of age or older, with Canadian citizenship and/or equivalent employment eligibility authorization
3. Demonstrated ability to effectively communicate and interact with clients, co-workers and all supervisors
4. High school diploma - Associate or Bachelor's degree strongly recommended
5. Experience in administrative capacities, with experience relevant to scheduling, customer service and computer operation is an asset. Extensive experience in the home care field considered in lieu of other experience.
6. Ability to perform multiple tasks under strict deadlines

ROUTINE DUTIES:1. Maintain a consistent schedule for clients:
a. Handle emergency call-offs
b. Fill open shifts
c. Accommodate client/family requests
d. Accommodate caregiver schedules
e. Update caregivers with new client information
2. Brief caregivers on cases - use of briefing form is mandatory.
3. Ensure caregivers have completed client specific training for all new cases.
4. Answer phones with a friendly attitude, check e-mail and phone messages on a routine basis.
5. Manage intake calls:
a. Take incoming intake calls.
b. Mail/email callers additional information.
c. Manage intake calls utilizing Intake software.
d. Perform follow-up calls.
e. Set up sofa visit or nurse assessment.6. Manage overtime-limit overtime to emergency situations.
7. On call duties as assigned.
8. Manage the company online operations management system:
a. Maintain schedule.
b. Enter notes in the system regarding updates on clients and caregivers, document all phone calls and visits.
c. Enter new caregiver and client information.
9. Caregiver Recruitment
a. Perform interviews virtually, on the phone and in person.
b. Administer appropriate tests using available learning systems.
c. Check references on all applicants that pass the testing.
d. Schedule orientations and invite appropriate applicants.
10. Administrate weekly orientations
a. Ensure at least three new applicants attend orientation each week.
b. Show appropriate videos.
c. Review employee handbook.
d. Answer all questions, ensuring caregivers understand policies and procedures.
e. Assist caregivers in filling out necessary paperwork.
11. Perform quality assurance calls to clients, caregivers and family members as outlined below. Document all calls.
a. One day after new case
b. One week after new case
c. Monthly thereafter
12. Create and maintain caregiver and client files.
13. Schedule and perform supervisory visits
14. Other duties as assigned.

Initial training will be provided. Compensation: $ - $ per hour


Live your best life possible while helping others live theirs.

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

  • Treated with respect and dignity.
  • Provided exceptional training on a regular and ongoing basis.
  • Are never alone in the field - support is always available.
  • Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.


By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.

Create a job alert for this search

Operations Coordinator • Milton, ON

Similar jobs

Hybrid Admin & Operations Coordinator — Growth Path

Elby Professional RecruitmentGeorgetown, Canada
Full-time

A recruitment agency is seeking a driven Administrative Associate in Georgetown, Ontario.This role involves providing administrative support, maintaining data in systems, and acting as the first co... Show more

 • Promoted

Operations Coordinator (R&D / Projects)

Providius Corp.Hamilton, Canada
Full-time

Location: 120 King Street West,Hamilton, ON L8P 4V2 Providius has been at the forefront of innovation in the Media & Entertainment industry for over a decade, delivering cutting-edge solutions... Show more

 • Promoted

Material Support & Service Ops Coordinator

Harris Geospatial SolutionsHamilton, ON, CA
Temporary

A leading defense tech firm located in Hamilton, Ontario is seeking a Material Support, Service Coordinator for an 18-month contract.The role involves executing disposition processes for parts, col... Show more

 • Promoted

Scheduling Coordinator - Full Time - Halton Hills

ExtendicareGeorgetown, ON, CA
Full-time +1

Scheduling and Attendance Coordinator – Extendicare Halton Hills Georgetown ON.Extendicare is a leading provider of care and services for seniors throughout Canada.Applications are invited for the ... Show more

 • Promoted

Continuous Improvement Engineer

ID Logistics CanadaMilton, ON, Canada
Full-time

Continuous Improvement Engineer – Logistics.ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence.We were founded... Show more

 • Promoted

Biobank Tumour Tissue Operations Coordinator

The Research Institute of St. Joe's HamiltonHamilton, Canada
Full-time

A healthcare research institute in Hamilton is seeking a Tumour. Show more

 • Promoted

Procurement Operations Coordinator

Aecon ConcessionsHamilton, Canada
Full-time

Drive procurement operations as a proactive Coordinator.Manage purchase activities, ensuring efficient order processing and delivery tracking in a multifaceted environment.This role supports variou... Show more

 • Promoted

Freight Broker (Operating) Agent - Challenger (All Locations)

Challenger Motor FreightBurlington, Ontario, CA
Remote
Full-time
Quick Apply

Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing t... Show more

 • Promoted

Coordinator, Item Slotting

RONAMilton, Halton Region, CA
Full-time

At RONA, our employees let their passion blossom every day.We operate or service corporate and affiliated dealer stores, offering a range of products and services from neighbourhood hardware to big... Show more

 • Promoted

Operations Assistant

MatchaCFOhamilton, on, ca
Full-time

MatchaCFO is a fractional, AI-enabled COO, CFO, accounting, and data services firm based in Silicon Valley.Seed through Series C—with full-stack financial operations, including FP&A, accounting, an... Show more

 • Promoted

Global Logistics Project Coordinator - Fast-Paced Growth

Traffic Tech Inc.Hamilton, ON, CA
Full-time

A logistics solution provider located in Hamilton, Ontario is seeking a Project Coordinator to join their team.In this full-time role, you will coordinate projects, ensuring efficient delivery and ... Show more

 • Promoted

Case Coordinator

MSH Americas - Diot-Siaci Grouphamilton, on, ca
Full-time

At MSH, passion meets profession.We're a team of dedicated enthusiasts who find genuine fulfilment in what we do, and we're looking for someone who feels the same way.To be considered for this role... Show more

 • Promoted

Facility Operations Coordinator - Compass Group

Compass Group CanadaHamilton, ON, CA
Full-time

Drive facility operations at Compass Group Canada as a Facility Coordinator, overseeing maintenance, safety, and compliance initiatives.Your role is crucial in ensuring operational excellence.As th... Show more

 • Promoted

Coordinator, Retail Operations - Warehouse & Online

Hamilton Tiger-Cats Football ClubHamilton, ON, CA
Full-time

Retail Operations – Warehouse & Online Coordinator.Hamilton Sports Group (Hamilton Tiger-Cats & Forge FC).Location: Hamilton Stadium, Hamilton, ON.Vacancy Status: This position has an existing vaca... Show more

 • Promoted

Bilingual Digital Support Coordinator - Empire Life

Empire Lifehamilton, on, ca
Full-time +2

Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i... Show more

 • Promoted

Operations Coordinator

Klara IncHamilton, ON, CA
Full-time

FreeBSD, ZFS, and related technologies.We help organizations design, build, and maintain reliable systems using open-source software.We’re looking for an Operations Coordinator to support the daily... Show more

 • Promoted

Site Operations Coordinator - Alliston

SecuriguardNew Tecumseth, ON, CAN
Full-time
Quick Apply

At Securiguard, we are committed to providing exceptional protection services across a variety of sectors.This is a leadership role responsible for supervising personnel, managing security systems,... Show more

Accounts Receivable Coordinator

Vaco by HighspringCaledon, ON, CA
Permanent

Our client is a leading manufacturer specializing in the design, engineering, and installation of building envelope solutions.They are looking for a Accounts Receivable Coordinator to join their te... Show more