This is a fully remote position open to candidates based in Canada.
Overview
Anovia is seeking an Operations Analyst to support one of our enterprise clients in the telecommunications sector. In this role, you will identify and evaluate operational challenges across people, processes, and tools, translating data analysis into clear, actionable insights for executive stakeholders. You will collaborate with cross-functional teams to improve workflow efficiency and support the delivery of exceptional customer outcomes.
The ideal candidate is a critical thinker with a continuous improvement mindset, always asking whether there's a smarter way to do things. You are equally comfortable in the weeds of a dataset and presenting findings to senior leadership. You bring a strong operational foundation, communicate complex information with clarity, and know how to make data tell a story.
Responsibilities
Requirements
Nice to Have
Candidates with experience in any of the following areas will be given preference:
About Anovia
With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.
At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.
To explore additional career opportunities, visit www.anovia.com/careers.
Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.
Operations Analyst • Canada
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