The Service Coordinator/Dispatcher will work in a fast paced ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.
Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters
Generate all required work orders in OMS and schedule for executions
Schedule equipment and personnel to complete work for external and internal clients
Liaison with facility operations regarding waste requirements and supplies
Support sales & field services team in the execution of work
Communicate with internal and external customers effectively instilling confidence that they are dealing with the industry leader
Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency
Review collection reports to ensure efficient route planning
Review work orders continuously to ensure job scopes are accurate detailed and sufficient for billing
Active member of the after-hours response team
Exceptional communication and customer service skills with the ability to provide clear detailed instructions
Hazardous waste management industry experience a strong asset
Understanding of personnel and equipment needs would be considered an asset
Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
Ability to multitask and problem solve in fast-paced high-stress situations
Business acumen with a passion for efficiency and continuous improvement
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
Required Experience:
IC
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