Job Summary:
As a Kinetic Customer Support Analyst youll be the steady hand guiding customers through technical challenges and queries. Youll be owning cases end-to-end collaborating with internal teams and playing a key role in delivering a support experience that wows.Job Description:
Customer Support Analyst (Application & Technical Support Desk)
Location: Remote Working PST Hours (United States)
Department: Application & Technical Support
Reports To: Head of North America Operations
Employment Type: Full Time
Join the Journey
Were looking for an adventurous tech-curious customer-obsessed individual to become the first point of contact for North American clients someone who loves solving problems thrives under pressure and wants to stretch themselves in a high-growth high-impact environment.
Your Mission
As a Kinetic Customer Support Analyst youll be the steady hand guiding customers through technical challenges and queries. Youll be owning cases end-to-end collaborating with internal teams and playing a key role in delivering a support experience that wows.
Your key responsibilities will include:
Youll have the opportunity to cover a wide application set including student housing (KxWelcome) residence life (KxEngage) and Commercial (Conferencing & Events) products primarily in Higher Education.
Your Toolkit
You Are
Perks & Benefits
Why Kinetic
Were backed by Constellation Software Inc. one of the largest software groups in the world offering you access to incredible growth opportunities shared knowledge and career pathways. At Kinetic leadership community and student success arent just buzzwordstheyre what drive us.
This isnt your average support roleits your chance to help launch and shape a rapidly growing operation in a new territory with lots of room to grow lead and make your mark.
Ready to Apply
Send your resume and a short cover letter to and tell us why youre the right person to help us write the next chapter in Kinetics story.
Worker Type:
RegularNumber of Openings Available:
1Required Experience:
IC
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