RANGE: $52000 - $65000
General Purpose:
The Customer Service Representative isresponsible for communicating with customers regarding orders pricingschedules order tracking and delivery schedules. The CSR will provide customer service dutiesand administrative support activities in support of the Rogers Foods SalesTeam.
Responsibilities:
Accurately and completely process and managecustomer orders using Microsoft (D365)
Manage all order-related changes includingrevisions cancellations and updates
Serve as the customer order entry contactresponding to phone and email inquiries promptly and professionally
Coordinate with the Master Planner Shippingand Warehouse teams to ensure efficient order fulfillment and resolve anyissues
Collaborate with the Sales team to support newand existing customer contracts order delays rush deliveries and customercomplaints.
Providing backup support for invoicing andcustomer account reconciliation
Assist with facilitating the flow of paperworkand communication between corporate sales finance and manufacturing divisions
Invoice and supply customers with order relateddocuments
Provide reception duties and support as required
Communicate with customers agents and carriers regardingorders pricing schedules order tracking and delivery schedules
Communicate with Sales Managers regarding customers special needsor requests
Prepare reports and correspondence related to customer ordersinventory and so forth
Follow good manufacturing practices (GMP) whileperforming job duties and tasks
Other related duties as assigned
requirements:
PostSecondary business administration training
ProvenMicrosoft Dynamics (D365) and other Microsoft program skills
Demonstratedinterpersonal skills and aptitude to work within a team environment.
Excellentwritten and verbal communication skills with attention to detail
Self-motivatedproblem solver with organizational and time management skills
On-sitein person role within an office environment
Please visit our careers page to see more job opportunities.
Required Experience:
Unclear Seniority
Customer Service Representative • Chilliwack, British Columbia, Canada
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