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Manitoulin Group of Companies
OS&D ClerkAdministratorManitoulin Group of Companies • Whitehorse, Yukon, Canada
OS&D ClerkAdministrator

OS&D ClerkAdministrator

Manitoulin Group of Companies • Whitehorse, Yukon, Canada
26 days ago
Job type
  • Full-time
Job description
  • Tracing of freight which includes looking for missing freight looking up PODs and B/LS finding out when a shipment was delivered etc.
  • Exception reports for customers with dropped trailers reporting to the shipper the next day by 0900
  • Requests by customers and terminals via phone calls or emails
  • Gathering information on shortages no pros no goods etc and finding common issues to report to the Supervisor.
  • Calling the customer with exceptions to verify possible damages shortages re-routing and various other duties as requested by the customer regarding delivery problems.
  • Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers confirming terms etc.
  • Dealing with upset customers
  • Hours -8am -5pm M-F

Qualifications :

  • Pleasant mannerism is required
  • Well organized
  • Ability to work unsupervised
  • Knowledge of computers and typing skills are essential
  • Excellent data entry and listening/communicating skills
  • Knowledge of dangerous goods transportation
  • Ability to prioritize and multitask
  • Ability to handle stressful situations and keep calm
  • Team player
  • Excellent communication skills both oral & written
  • Providing customers with excellent customer service and escalating issues


Additional Information :

What do we offer to you

  • Profit Sharing
  • Benefits (including health and dental)
  • Tuition reimbursement
  • Opportunities for growth and advancement


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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OS&D ClerkAdministrator • Whitehorse, Yukon, Canada

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