Patient Care Coordinator ( Floater) INVIVA ( 12 month contract)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

About the Role

We are seeking a Patient Care Coordinator (Floater) to support INVIVA Clinics across Canada. In this role you will coordinate patient services manage referrals and help ensure the seamless delivery of care within established service standards.

As a key liaison between patients healthcare providers pharmacies and internal teams you will play an important role in delivering an exceptional patient experience in a fast-paced healthcare environment. This position requires flexibility to provide coverage across multiple programs clinics and teams as business needs evolve.

What Youll Do

• Process new patient referrals renewals and service requests within established timelines.
• Coordinate patient services including scheduling intake and follow-up activities.
• Review and process Post Visit Reports (PVRs) and Adverse Events (AEs) accurately and efficiently.
• Communicate professionally with patients healthcare providers and internal stakeholders.
• Maintain accurate and complete documentation within internal systems while adhering to privacy and compliance requirements.
• Respond to inbound and outbound calls emails and service inquiries within established service levels.
• Collaborate with nurses case managers pharmacies and program stakeholders to support patient care.
• Coordinate appointments including rescheduling requests and no-show follow-up activities.
• Support the progression of patient cases through the care journey.
• Provide coverage across multiple programs and teams as required.
• Participate in on-call rotations and extended shift coverage based on business needs.

Basic Requirements

• Postsecondary diploma in Healthcare Administration Business Administration Office Administration or a related field or an equivalent combination of education and experience.
• Minimum 3 years of experience in patient services healthcare coordination customer service call center operations scheduling or administrative support.
• Experience managing high-volume patient customer or service inquiries.
• Experience using Microsoft Office and electronic scheduling CRM or patient management systems.
• Fluency in English both written and verbal.

Preferred Skills & Experience

• Experience within a patient support program specialty pharmacy infusion clinic medical clinic or healthcare environment.
• Knowledge of medical terminology reimbursement programs or healthcare workflows.
• Experience processing referrals patient documentation insurance information or case coordination activities.
• Strong organizational problem-solving and prioritization skills.
• Ability to manage multiple priorities in a fast-paced KPI-driven environment.
• Experience supporting multiple programs or working in a float capacity across teams.
• Bilingualism (English/French) is considered an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$50000 - $66600

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 50000 - 66600