General Manager - Social Bar & Listening Room

Company Description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

Job Description

Social is where energy, craft, and hospitality converge. From sunlit afternoons to vinyl-fueled nights in the hidden Listening Room, this is a space for hospitality professionals who thrive on curiosity, connection, and rhythm.

Here, cocktails tell stories, music sets the mood, and guests are invited to linger. You’ll work shoulder-to-shoulder with a passionate team, guiding memorable experiences through service, personality, and attention to detail. Every shift is hands-on, high-energy, and designed to delight.

Start Date: August 2026
Contract Type: Full-Time
Pay Rate: $71,000 - $77,000 per year, dependent on experience.

Key Responsibilities

Operational Leadership

• Lead all front-of-house bar operations across the main bar, lounge, and Listening Room.
• Set, uphold, and evolve service standards that reflect energy, intention, and refined execution.
• Oversee scheduling, labor strategy, and daily operational readiness for a high-volume, beverage-led venue.
• Manage inventory, cost controls, supplier relationships, and operational systems.
• Ensure compliance with health, safety, licensing, and brand standards.

Experience & Storytelling

• Champion a cocktail-first program, including seasonal menus, large-format serves, wellness-forward creations, and rare spirit experiences.
• Own the Listening Room experience; discreet entry, ritual-led pours, curated vinyl, and storytelling-driven service.
• Collaborate closely with Culinary to shape pacing, mood, and guest flow.
• Maintain consistency of tone; confident, curious, and intentional, from day service through late-night energy.

People Leadership & Development

• Lead, coach, and develop bartenders and service staff through mentorship, trust, and accountability.
• Inspire commitment and high performance by enrolling buy-in rather than directing through authority.
• Foster a culture of ownership, creativity, and emotional intelligence.
• Act as a visible, composed leader in the room, especially during high-energy or high-pressure services.

Qualifications

What You Bring

• Proven leadership experience in beverage-led, high-volume hospitality environments.
• Deep knowledge of spirits, mixology techniques, and modern cocktail culture.
• A leadership style rooted in presence, collaboration, and shared accountability.
• Strong understanding of service flow, guest psychology, and atmosphere-driven experiences.
• Comfort leading teams in fast-paced, design-forward, high-expectation environments.
• ProServe certification required.

Bonus If You Bring

• Experience managing exclusive or concept-driven spaces (speakeasy, listening room, secret menu).
• Background in luxury hotels or destination nightlife concepts.
• Passion for evolving beverage programs and experiential bar models.
• Formal beverage, spirits, or leadership education.

Who You Are

You are a connector and catalyst, socially confident, perceptive, and driven. You thrive in environments where energy shifts throughout the day and night, and you find purpose in shaping both the guest experience and the team behind it.

You are persuasive without being forceful, decisive without being rigid. You lead conversations, anticipate moments, and motivate others through clarity and trust. Pressure sharpens your focus, not your tone.

At Social, you don’t just manage operations, you set the rhythm, guide the mood, and create the conditions for nights guests will remember long after the music fades.

Lead with intention. Stay moved.

Physical Demands

• Continuous standing and walking throughout service periods.
• Frequent bending, reaching, and lifting up to 11lbs (5kg); occasional lifting up to 22lbs (10kg).
• Ability to work at a faster-than-average pace in a high-energy bar environment.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation for Full-Time status (subject to availability).

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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