Senior Information Security Analyst ServiceNow (Toronto Hybrid)

Senior Information Security Analyst - ServiceNow (Toronto - Hybrid)

The Role

The Senior Information Security Analyst (ServiceNow) is responsible for developing implementing and supporting technology processes and change control that help protect the organization. This role provides subject matter expertise in ITSM with a focus on Change Management and delivery (Release Management) risk assessment and identification of control gaps to mitigate risk.

The successful candidate contributes to projects of moderate to high complexity and delivers reporting analysis and assessments that support functional business line and enterprise-level objectives A key focus of the role is supporting and enhancing ServiceNow capabilities across multiple pillars including day-to-day operational activities process improvements and product delivery

Key Responsibilities

Provide expert consultation and advice to business and technology partners on technology controls information security programs policies standards and security incidents within the specialized area of responsibility

Conduct project-level consulting on risk assessments control design control effectiveness vulnerability assessments and other relevant security matters

Lead or contribute to risk and control design assessments across an application portfolio documenting the business and enterprise impact of control gaps including mitigation strategies and remediation plans

Support the definition development and oversight of enterprise security management strategies and frameworks

Help ensure that appropriate technology governance and processes are in place to monitor detect prevent and respond to current and emerging security threats

Collaborate proactively with stakeholders service owners and platform owners to integrate security requirements into enterprise architecture and address identified control gaps

Provide consultation on regulatory compliance requirements related reporting and inquiries

Participate in security incident response activities relevant to the business or enterprise and represent the functions position to stakeholders as needed

Adhere to internal policies procedures technology control standards and applicable regulatory guidelines Contribute to the review of internal processes and identify opportunities to improve efficiency effectiveness and control outcomes

Support and advise on enterprise frameworks and methodologies related to technology controls and information security activities

Promote a strong risk management culture by influencing behaviors that reduce risk across the enterprise Remain informed on emerging issues industry trends and regulatory changes and assess their potential impact on the Bank

Define develop implement and manage standards policies procedures and solutions that mitigate risk while maximizing security service availability and operational efficiency

Build and maintain effective relationships across technology business and control functions to ensure alignment with enterprise and regulatory requirements

Identify key issues escalate them appropriately and support remediation and risk treatment activities where required

Contribute to business-specific cross-functional and enterprise initiatives as a subject matter expert providing risk guidance and supporting complex reporting analysis and assessments ServiceNow Focus

Perform extensive work within ServiceNow across multiple pillars and modules

Support business-as-usual activities including review and processing within Change Management Incident Management and Problem Management

Contribute to ServiceNow process and module improvement initiatives

Support ServiceNow product development and delivery activities

Leverage knowledge of modules such as Change Incident Problem TDAR CMDB and related reporting capabilities to support risk management governance and operational objectives Team and Leadership Expectations

Continuously enhance knowledge and expertise in information security risk and ServiceNow capabilities

Keep current on emerging trends developments and analytical tools relevant to the role

Prioritize and manage workload effectively to deliver quality results within assigned timelines

Support a positive work environment that promotes service innovation teamwork and timely communication of issues and opportunities

Identify and recommend opportunities to improve productivity effectiveness and operational efficiency

Establish effective relationships across business and technology teams program managers and project managers

Participate in knowledge sharing and knowledge transfer within the team and broader business unit

Act as a key resource and subject matter expert in at least one technology niche field or line of business

Qualifications

University degree or equivalent relevant experience

5-7 years of relevant experience in information security technology controls risk management or a related field

Sound knowledge and practical experience working with ServiceNow modules including Change Incident Problem TDAR and CMDB

Experience generating reports and analysis within ServiceNow

Sound to advanced knowledge of organizational processes technology controls security and risk issues Experience contributing to projects of moderate to high complexity

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions
• Work in a collaborative flat and consulting culture
• Access continuous learning training and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy.

We offer a competitive people-first benefits package designed to support every aspect of your life:

Benefits

• Comprehensive Benefits Coverage 100% company-paid health life and disability insurance effective from Day 1 of employment
• Retirement Savings Program Registered Retirement Savings Plan (RRSP) with the option of employer matching contributions
• Virtual Health Care Company-paid program for employees and their dependents/partners
• Employee & Family Assistance Program (EFAP) Support services for employees and their dependents/partners
• Parental Leave Top-Up Enhanced parental leave benefits from Day 1
• Wellness Support Fitness reimbursement to promote well-being
• Business Coach from Day 1 Personalized coaching to support career growth

Use of Artificial Intelligence in Talent Acquisition
At Capco we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.

Why This Role Is Open
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Inclusion at Capco
Were committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage just let us know well be happy to help. We value each persons unique perspective and contribution. At Capco we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration a mindset that shapes how we work with clients and each other every day.

Pay Transparency

The salary range for this position is listed below. Additionally this position may also be eligible to receive an annual discretionary/variable bonus payment.

Capco is committed to providing fair and equitable compensation to our people. Our compensation policies and salary ranges are designed to allow our people to progress through the salary range as they demonstrate strong performance and develop in their role over time. The base pay offered to selected candidates will be within the salary range and the placement will vary based upon a variety of factors including but not limited to job-related knowledge skills experience and internal equity.

Canada Pay Transparency

$118000 - $152000 CAD

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 118000 - 152000