Customer Service Professional

Join our dynamic and growing Operations team as a Customer Service Representative where you will play a pivotal role in delivering outstanding service to our valued clients. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better.

As part of our team you will have the opportunity to engage with customers provide insightful solutions and support them in navigating their insurance needs all while being part of an encouraging and innovative work environment.

Position Responsibilities:

• Deliver reliable and professional service to Manulife clients fostering customer satisfaction and loyalty while meeting quality and productivity expectations.

• Provide effective timely resolution to customer inquiries striving for first-call resolution and translating problem scenarios into positive service experiences.

• Maintain a positive and cooperative tone with both customers and coworkers improving the perception of John Hancock in the marketplace.

• Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels.

• Stay updated on product industry service and policy changes through ongoing training and use all systems and resources to meet customer needs.

• Ensure customer service excellence by listening carefully empathizing in high-pressure situations and adhering to privacy and transaction processing procedures.

Qualifications:

• Proven experience in customer service with prior experience in the insurance industry considered a valuable asset.

• Excellent time management skills with the ability to prioritize tasks effectively and meet deadlines.

• Strong teamwork and collaboration abilities coupled with the capacity to work well under pressure.

• Proficient in computer operations and adept at using technology to enhance customer service.

• Highly customer-focused with a focus on taking practical actions to resolve issues and meet client needs.

• Proven concern for organization and quality with a creative approach to problem-solving and a flexible attitude.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

CAN Nova Scotia Halifax 2727 Joseph Howe Drive

Working Arrangement

Hybrid

Salary range is expected to be between

$38175.00 CAD - $63625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1