Bilingual Customer Support Representative

Are you a bilingual professional with a knack for mechanics and a passion for problem-solving? Do you thrive in a collaborative environment where your technical expertise and customer service skills can shine?

Our client is seeking a Bilingual Customer Support Representative to join their dedicated team in Cambridge. If you are looking for a rewarding role with great benefits and a supportive team culture, we want to hear from you!

Advantages
What’s in it for you?
Work-Life Balance: Monday to Friday schedule with paid vacation, personal days, and paid holidays.
- Comprehensive Health & Dental coverage; including RRSP retirement plan, matching program, annual performance reviews,, employee and family assistance programs.
- In-depth orientation and onboarding program, annual performance reviews.

Responsibilities
Reporting to the Director of Customer Support, you will provide top-tier support to homeowners, business owners, plumbers, and wholesalers in the Bilingual Customer Support Representative. role:

- Assist customers fluently in both English and French via phone, email, chat, and occasional face-to-face.
- Technical Troubleshooting: Use your mechanical aptitude to troubleshoot issues with water softening equipment based on product manuals and knowledge.
- Provide information on product selection, pricing, and availability; process orders and coordinate delivery options.
- Work closely with Regional Sales Managers and internal departments to deliver exceptional value to clients.

Qualifications
- Fully bilingual in in both verbal and written English and French is required.
- Experience: 3+ years of experience in technical customer service (e.g., plumbing, electrical, HVAC sales, or RV mechanic service advisor is preferred.
- Proficient in MS Office (especially Excel) with a strong capability to learn new software and data entry systems quickly.
- Outstanding problem-solving skills, highly organized, detail-oriented, and a true team player with a positive attitude.
- Experience in the Water Treatment Industry, ERP software, or a background in plumbing/heating is an asset.

Summary
If you are ready to take the next step in your career with an industry leader, apply online today!

To Apply:
1. Apply directly to this posting at www.randstad.ca
2. Email your resume to: saudia.yusuf@randstad.ca with the subject line "Bilingual Customer Support Representative - Cambridge".

Randstad is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are an equal opportunity employer. Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.