Vice President, Clinical and Service Excellence

Vice President, Clinical and Service Excellence

Youthdale Treatment Centres (Youthdale) is a non‑profit charitable organization located in Toronto that has been providing compassionate, professional, and collaborative care to children, youth, emerging adults, and families for over 50 years. Accredited with Exemplary Standing by Accreditation Canada, Youthdale serves approximately 3,500 clients each year through a comprehensive range of services, including crisis intervention, live‑in treatment, secure treatment, day treatment, outpatient services, and community‑based supports.

With a strong commitment to equity, diversity, inclusion, and belonging, Youthdale delivers trauma‑informed, evidence‑based, and culturally responsive care aimed at helping young people achieve resilience, stability, and hope. As an organization dedicated to advancing mental health equity, Youthdale collaborates closely with hospitals, schools, community agencies, and government partners to ensure children, youth, and their families have access to the highest quality of care.

Youthdale is seeking a Vice President, Clinical and Service Excellence (Vice President) who plays a crucial role in shaping organizational strategy, strengthening partnerships within the system, advancing innovation, and ensuring Youthdale remains responsive to emerging trends and priorities in Ontario’s child and youth mental health sector. Reporting to the President and CEO and serving on the Senior Leadership Team, the Vice President provides strategic leadership for Youthdale’s clinical programs, quality improvement initiatives, and service excellence framework. This role involves overseeing multidisciplinary clinical and operational teams across in‑patient, live‑in treatment, and community‑based services, managing a broad portfolio with approximately 95 staff members.

Key Responsibilities

Corporate Responsibilities

• Ensures compliance with all applicable legislation, organizational policies, and occupational health and safety requirements while demonstrating leadership aligned with Youthdale’s purpose, guiding principles, and values.
• Fosters positive, collaborative relationships with staff, clients, families, community, sector and system partners, and government representatives.
• Performs other related responsibilities as assigned by the President & CEO.

Strategic and Clinical Leadership

• Provides executive leadership and oversight for Youthdale’s clinical programs and service delivery model, advancing high‑quality, evidence‑informed, trauma‑informed, and client‑centred services aligned with organizational priorities, legislative requirements, and quality standards.
• Collaborates with the Psychiatrist‑in‑Chief, Senior Leadership Team, and external partners to establish strategic clinical priorities, drive innovation, continuous improvement, system transformation, and strengthen service quality, accessibility, and outcomes.
• Ensures effective oversight of all clinical programs, including the Secure Treatment Program, through comprehensive knowledge of applicable legislation, the Child, Youth and Family Services Act, 2017 (CYFSA), Ministry requirements, organizational policies, and Secure Treatment protocols related to admissions, transfers, discharge, and eligibility.
• Leads proactive risk management and quality assurance initiatives while fostering a culture of accountability, collaboration, learning, and excellence that supports compliance, client safety, and best practices across all clinical programs, and particularly, out‑of‑home care models.

Quality, Risk and Compliance

• Provides executive oversight for quality improvement, clinical risk management, client safety, and organizational compliance across clinical services, ensuring adherence to applicable legislation, Ministry requirements, Accreditation Canada standards, and professional practice expectations.
• Leads the implementation of quality assurance, performance measurement, and continuous improvement frameworks to support safe, high‑quality care, operational effectiveness, and evidence‑informed practice.
• Monitors organizational performance indicators and promotes the use of data, evaluation, and evidence‑informed decision‑making to drive service improvement, including regular reporting to and collaboration with the Board Quality Committee.

Legal, Licensing and Regulatory Oversight

• Provides executive oversight for clinical adherence to licensing, Serious Occurrence Reporting and Residential Licensing (SOR‑RL), and broader regulatory compliance activities, ensuring adherence to applicable legislation including the CYFSA and Ministry standards (Children, Community and Social Services; Health).
• Leads the development, continuous review, and implementation of policies, procedures, and accountability frameworks to ensure regulatory readiness, compliance, and alignment with emerging sector trends and best practices.
• Provides strategic leadership on regulatory requirements, clinical and operational risk, policy interpretation, investigations, and litigation preparedness in collaboration with internal leaders and external legal counsel.
• Supports proactive risk mitigation and governance practices that promote safe, ethical, and compliant clinical services.

Inter‑Professional Practice and Clinical Excellence

• Promotes interdisciplinary collaboration and evidence‑based practice across clinical programs and services while advancing clinical excellence through standardized practices, outcome measurement, and continuous evaluation.
• Supports a learning environment that fosters professional growth, mentorship, research, innovation, and continuous improvement.
• Strengthens organizational capacity through staff development, succession planning, and leadership development initiatives.

Equity, Diversity, Inclusion and Belonging (EDIB)

• Champions the integration of Equity, Diversity, Inclusion, and Belonging (EDIB) principles across staffing, clinical services, program development, and organizational practices to support culturally responsive, trauma‑informed, and anti‑oppressive care, while advancing equitable access, reducing barriers to care, and strengthening inclusive service delivery for children, youth, and families.
• Provides strategic leadership and collaborates with organizational leaders to establish accountability measures, evaluate progress, and drive continuous improvement related to EDIB priorities and outcomes across the organization.

Sector and Systems Leadership

• Represents Youthdale and builds/maintains strategic partnerships with government, sector partners, community agencies, academic institutions, and other external stakeholders to strengthen integrated service delivery and improve outcomes for children, youth, and families, while supporting advocacy and system‑level initiatives that advance child and youth mental health services.
• Prepares and presents reports, recommendations, and updates to the Board of Directors and relevant committees.
• Participates in and contributes to internal and external committees, sector initiatives, and collaborative forums relevant to the portfolio.

Organizational Strategy and Operational Leadership

• Contributes to the development and execution of Youthdale’s strategic and operational priorities in alignment with its mission, vision, and guiding principles, while providing executive oversight for clinical operations, quality improvement, risk management, and organizational compliance.
• Ensures effective stewardship of clinical financial, human, and physical resources, including alignment with funding requirements, service targets, and organizational priorities.
• Leads the development and implementation of strategies, policies, and accountability frameworks that support clinical excellence, operational effectiveness, and continuous improvement.
• Supports organizational change initiatives and fosters a culture of collaboration, accountability, learning, and service excellence.

Leadership and Team Development

• Collaborates with the Senior Leadership Team to support organizational alignment, strategic decision‑making, and operational excellence, while fostering accountability, collaboration, professional growth, and high‑performing teams through leadership and mentorship.
• Supports leadership development and succession planning initiatives that strengthen organizational capacity and long‑term sustainability.
• Serves as a key organizational representative and spokesperson with sector partners, healthcare networks, academic institutions, government representatives, and community stakeholders, and contributes to sector advancement and system collaboration initiatives that support innovation and integrated child and youth mental health services.

Compensation

$160,000 – $180,000

Ideal Candidate Profile

The ideal candidate is a strategic and collaborative healthcare executive who combines clinical knowledge with strategic insight and operational expertise. They are dedicated to improving outcomes for children and youth and recognized as a values‑driven leader capable of inspiring teams, building strong relationships, and managing complex situations with confidence and empathy. This individual possesses the credibility to engage effectively with clinicians and healthcare professionals while making significant contributions at both executive and system leadership levels.

Requirements

• A master’s degree in business administration, health administration, public administration, social sciences or a related discipline is preferred; clinical credentials, including registration with a regulated health college are advantageous but not required.
• A minimum of ten (10) years of progressive leadership experience, including at least five (5) years in a senior management role, ideally in a community care or healthcare setting.
• Experience within child and youth mental health, community mental health, healthcare, or related human services environments.
• Strong knowledge of applicable Ontario legislation, regulatory frameworks, and accreditation standards.
• Demonstrated experience leading strategic initiatives, quality improvement, organizational change, and interdisciplinary teams.
• Proven ability to build partnerships and influence across multiple partners and systems.
• Strong leadership, communication, and relationship management skills.
• Demonstrated commitment to trauma‑informed, equity‑informed, and culturally responsive practices and leadership.
• Recognized as a values‑based leader who demonstrates integrity, empathy, compassion and emotional intelligence, able to foster a collaborative, respectful, and inclusive environment.

Diversity and Accessibility Statement

Youthdale is committed to being an organization where diversity and different perspectives are valued. It strives to be an organization that is inclusive, supportive, and reflective of the communities and organizations it serves and we encourage applications from candidates who identify as part of a traditionally marginalized community.

KBRS will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodation to participate as a candidate in the recruitment process, please contact accommodate@kbrs.ca or communicate your needs to our team.

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