Supervisor of Water & Wastewater

About the City of Welland

we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

About the Position

Reporting to the Senior Supervisor, Public Works, the Supervisor – Water/Wastewater is responsible for the day-to-day operation, maintenance, regulatory compliance, and performance of the City's municipal water distribution and wastewater collection systems. The position provides leadership, supervision, and technical oversight to operational staff, ensuring that water and wastewater infrastructure is operated safely, efficiently, and in accordance with all applicable legislation, regulations, standards, and municipal policies.

Duties & Responsibilities

The duties listed are not meant to provide a description of each and every job performed
but only those which represent the core functions of the job.
- Plan, coordinate, supervise, and direct the day-to-day operation, maintenance,
repair, and inspection of the City's water distribution and wastewater collection
systems to ensure safe, reliable, and efficient service delivery.
- Ensure compliance with all applicable legislation, regulations, permits, approvals,
City policies and procedures, the Drinking Water Quality Management Standard
(DWQMS), health and safety requirements, and the provisions of the Collective
Agreement.
- Provide leadership, supervision, training, mentoring, scheduling, and performance
management for Water/Wastewater staff, fostering a safe, productive, and
customer-focused work environment.
- Coordinate personnel, equipment, materials, contractors, and other resources
required to deliver operational, preventative maintenance, emergency response,
and capital-related activities.
- Enforce and promote compliance with corporate health and safety programs,
policies, and legislative requirements, including conducting workplace inspections,
investigations, and implementing corrective actions as required.
- Supervise and administer work performed by contractors, consultants, and utility
companies to ensure compliance with contract specifications, quality standards,
safety requirements, approved Levels of Service, and project objectives.
- Respond to operational emergencies, customer complaints, service requests,
infrastructure failures, and inquiries from the public, staff, contractors, and
regulatory agencies, ensuring timely and effective resolution.
- Coordinate emergency response activities related to watermain breaks, sewer
backups, system failures, severe weather events, and other urgent operational
matters, including participation in a week-long on-call program.
- Assist in the planning, development, implementation, and monitoring of preventative
maintenance programs, operational improvements, and asset management
initiatives to maximize system reliability and lifecycle performance.
- Support capital infrastructure programs by providing operational input during
planning, design, construction, commissioning, and turnover of new or rehabilitated
municipal assets.
- Prepare and maintain reports, correspondence, operational records, regulatory
documentation, performance metrics, and other records related to
Water/Wastewater operations and maintenance activities.
- Assist in the preparation and administration of operating and capital budgets and
monitor expenditures to ensure efficient and effective use of resources.
- Liaise with residents, contractors, consultants, developers, utility companies,
external agencies, and other City departments regarding operational matters,
service delivery, and project coordination.
- Participate in winter operations activities, including supervisory duties associated
with winter control operations, as required as well as participation in rotating on-call
shifts through the winter control months.
- Perform other duties as assigned.

SUPERVISION:
- Supervision of approximately 20 unionized staff within the Water/Wastewater
Services Division

What you need to Succeed...

- Ontario Secondary School Diploma, GED or equivalent.
- University Degree or College Diploma in Civil Engineering Technology,
Environmental Technology, Water Resources, Municipal Engineering, or a related
discipline is preferred.
- Certification or eligibility for certification with OACETT or PEO preferred.
- Five (5) years’ experience in Public Works operations, construction or similar field
- Minimum two (2) years’ experience coordinating and supervising field staff.
- MECP Level 1 Water and MECP Level 1 Wastewater certificate is required.
- Working knowledge of City of Welland Municipal Standards, Niagara Peninsula
Standard Contract Documents (NPSCD), ministry guidelines for sewage and
watermains, and other applicable legislation and regulations (e.g. Occupational
Health and Safety Act, Safe Drinking Water Act, Highway Traffic Act) as well as
construction practices and safety regulations.
- Valid Ontario Driver’s License, Class D with Z endorsement, or greater.
- Ability to meet deadlines, function well under pressure, and respond to frequently
changing demands.
- Effective leadership, communication, and problem-solving abilities.
- Proficient in computer applications including Microsoft Office Suite and Work Order
systems.
- Available to work a variety of shifts and be available for call-ins as required
including evenings and weekend.

Salary and Benefit Information

$97,156 – $113,659 (2026 rates)

Why Choose Welland?

OMERS Pension: Secure your future with an OMERS pension, one of Canada’s largest defined benefit pension plans. To learn more visit /.
Five Wellness days: We understand the importance of mental and physical well-being. That's why we offer five wellness days that can be taken in succession, giving you the opportunity to recharge, rejuvenate, and prioritize self-care when you need it most.
Adaptable and generous benefits package: Your health and happiness matter to us. That's why we offer a flexible and generous benefits package. From medical and dental coverage to additional perks, we've got you covered, ensuring you and your loved ones receive the care and support you deserve.
Flexible work arrangements: We believe in work-life harmony, and that means something different to each of us. Embrace flexibility with our assortment of work arrangements, including hybrid, condensed work weeks, and flexible schedules. Whether you thrive in a traditional office setting or prefer the comfort of your home office, we empower you to tailor your work environment to suit your needs.
Fair-market value salary: We recently conducted a comprehensive compensation review to ensure our pay aligned with current market values and fairly reflected the skills and contributions of our team. This process involved industry benchmarking and employee feedback to maintain competitive and equitable compensation.

How to Apply

Click the "Apply" button below to submit an application which includes a current cover letter and resume.

The City of Welland is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. In addition, the City of Welland is committed to accommodating persons with disabilities. Should you require any accommodations, we will work to meet your needs.

All applications are held in strict confidence. We thank all applicants for their interest; however, we will only contact those selected for an interview. No phone calls, please.

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is for employment assessment purposes only.