Yardi Business And Application Support Analyst (Contract)

Yardi Business And Application Support Analyst (Contract)

Job Description

Yardi Business and Application Support Analyst (Contract)

Our client, a leading Canadian non-bank mortgage lender specializing in commercial and industrial real estate mortgages, is seeking a Yardi Business and Application Support Analyst (Contract) to join their IT team for an approximately one-year contract.

As part of the Business Applications Support team, this role provides ongoing functional support for the Yardi environment, working closely with Finance, IT, and operational stakeholders to maintain system stability, improve processes, and support financial compliance. The ideal candidate brings strong accounting knowledge, understands regulatory and reporting standards, and is highly skilled in data analysis, data governance, and system optimization.

Position Details

• Contract Length: Approximately 1 year
• Schedule: Monday to Friday, 9: AM – 5: PM
• Work Arrangement: Hybrid (3 days per week in the office)
• Location: Avenue Rd & Cumberland Street, Downtown Toronto, ON
• Pay Rate: Up to Responsibilities Act as the primary point of contact for Yardi support requests, troubleshooting issues, identifying root causes, and ensuring timely resolution. Maintain and optimize configurations across Yardi modules such as Voyager 7S, Voyager 8 (Elevate), PayScan, AP, AR, GL, Investment Accounting, Procure to Pay, BillPay, and Construction Manager. Ensure accounting accuracy and compliance across financial workflows, policies, and reporting, aligning with internal controls, best practices, audit readiness, and industry regulations. Partner with Finance to strengthen financial processes, streamline workflows, and identify opportunities for efficiency and standardization. Perform data quality reviews, cleanse legacy and active datasets, and establish controls to protect data integrity. Develop SQL queries, reports, and data extracts for Finance, Audit, and operational teams while ensuring accuracy across modules. Support users with day-to-day inquiries, permissions, escalations, and navigation of the Yardi platform. Manage user access in Yardi, including new user setup, YardiOne dashboard configuration, Yardi User file maintenance, and regular access reviews to support internal controls and audit requirements. Maintain documentation including process maps, support guides, configuration logs, and data rules. Lead routine system reviews to monitor performance, validate data, and recommend enhancements or configuration adjustments. Manage change requests by gathering requirements, evaluating impacts, and coordinating testing and sign-off with Finance, IT, and other stakeholders. Coordinate version upgrades, feature releases, patching cycles, and regression testing to ensure system continuity. Provide on-demand and scheduled training for new and existing users, reinforcing best practices and proper accounting usage of the system. Serve as the liaison with Yardi and external partners for escalations, enhancement requests, and integrations. Monitor controls, workflows, and audit trails to ensure accurate financial treatment and regulatory compliance. Maintain a structured support queue, providing visibility to the Application Support Lead and leadership teams on trends, risks, issue volume, and system health. Perform other duties as assigned.

  Qualifications

  Post-secondary education in Accounting, Business Administration, Information Systems, or a related field. Strong understanding of financial controls, accounting workflows, and regulatory/reporting requirements. Hands-on experience supporting Yardi Voyager or similar ERP/accounting systems. Strong financial data analysis skills, including reconciliation, transformation, and clean-up of large datasets. Minimum 5 years of experience as a Business Analyst, Systems Analyst, or Accounting Systems Support professional. Experience creating queries, reports, and data extracts for Finance stakeholders; SQL experience is considered an asset. Excellent problem-solving and prioritization skills, with the ability to manage multiple support items effectively. Strong written and verbal communication skills, with the ability to translate technical concepts into business-friendly language. Strong documentation discipline and a process-oriented mindset. A continuous improvement mentality with a proactive approach to identifying risks, inefficiencies, and opportunities to enhance system performance.

  If you have the skills and experience that we are looking for to be successful in this role, please apply online or email your resume to

  fax to --7

  We are an equal opportunity Employer