Systems Analyst II

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Systems Analyst II – Pension Plan Administration
Status: Permanent Full-time
Location: Remote (Canada)

We are seeking a curious, solution-oriented Systems Analyst II who thrives in an asynchronous work culture, bridging the gap between complex technology and meaningful human outcomes. Join a collaborative team that prioritizes customer excellence, continuous learning, and technical innovation.

Together, you will solve complex challenges, optimize internal workflows, and ensure system reliability for our clients—growing your expertise from foundational support into specialized technical depth. Your work will directly empower thousands of employees and retirees to navigate their financial futures with confidence—meaning every problem you solve helps secure peace of mind for the people who need it most.

How you will make an impact:

• Drive Operational Excellence: Manage key day-to-day operational activities, including monitoring, reconciliation, and reporting, to ensure accurate client data, strong service delivery, and adherence to service level agreements.

• Support Client Success: Provide functional support to end-users, helping them confidently navigate and manage their pension plans through TELUS Health solutions.

• Troubleshoot and Resolve Issues: Investigate and resolve client and system issues independently, escalating when appropriate. As your expertise grows, you'll take on increasingly complex technical investigations.

• Identify Root Causes and Improve Processes: Partner with internal teams to diagnose post-deployment issues, perform root cause analysis, and support continuous improvements to software and operational processes.

• Ensure Timely Issue Resolution: Track and manage requests through FLOW, CRM platforms, and employer portals, ensuring accurate documentation and timely resolution in line with service commitments.

• Maintain Secure Access Management: Administer user access requests and removals while following established security and compliance procedures.

• Support Product Quality and Change Readiness: Contribute to software enhancements by documenting requirements, performing unit testing, and validating regression testing results to ensure successful releases.

• Partner on Client Implementations: Collaborate with implementation teams during client go-lives, helping ensure smooth launches, rapid issue resolution, and a positive client experience. Your work will directly contribute to successful outcomes and long-term client satisfaction.

What you bring to the team:

Must-Haves

• 2+ years of experience in technical support, systems analysis, software testing, operations, or a related role.

• Degree in Computer Science, Engineering, Mathematics, Information Technology, or a related field (or equivalent combination of technical training and experience).

• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.

• Understanding of software testing concepts, including unit and regression testing.

• Proficiency with Excel and the ability to work across multiple systems and applications.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to clients and colleagues.

• Self-motivated and organized, with the ability to manage priorities independently in a remote environment.
  

Great-to-Haves

• Experience supporting SaaS, pension, payroll, benefits, or HR technology solutions.

• Experience with ticketing systems, CRM platforms, or client-facing support environments.

• Familiarity with Microsoft Copilot or other AI-enabled productivity tools.

• Experience participating in software implementations, client onboarding, or go-live support.

• Ability to thrive in a fast-paced environment with competing priorities and tight deadlines.

What TELUS Health Offers You

• Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family

• Generous company matched pension and share purchase programs

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more …

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.

Job Posting Vacancy Type:This is for a current vacancy

Expected annual base salary range for this role is:$57,000.00 - $67,000.00

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.