International Student Experience Lead

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.

Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview

The International Student Experience Lead strengthens the international student experience by coordinating lifecycle programming, evaluation, and team efforts to deliver more strategic, data-informed supports. The role ensures services are aligned, efficient, and impactful, improving student success, belonging, and retention while maximizing institutional resources.

This position designs, develops, oversees, delivers, and evaluates academic resources including programs, workshops, training, and services for students and stakeholders. This position oversees projects related to the development of experiential learning programs and professional development. This position evaluates and researches comparators and best practices in student development and experiential learning. This position also directs, allocates, and supervises the work of other staff.

Job Description

What you will do

• Designs, develops, oversees, delivers, and evaluates programs, workshops, training, and services for students and stakeholders.

• Oversees projects related to the development of experiential learning programs and professional development.

• Evaluates and researches comparators and best practices in student development and experiential learning.

• Builds partnerships and collaborates with departments and/or community organizations to promote and implement programs and/or initiatives that enhance student belonging and success.

• Develops resources and tools that foster student academic skill development, cultural adjustment, and/or community connection.

• Develops and maintains program content and communication materials for websites and/or digital platforms.

• Directs, allocates, and supervises the work of other staff.

• Plays a key role in supporting QUIC's International Student Advising and services by collating, dating, and supporting the unit in making data-informed decisions as they relate to programs and services.

• Chairs and/or participates on committees and working groups related to international student engagement and support.

• Supervises volunteers.

• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
• in education preferred.

Required Experience

• More than 3 years and up to and including 5 years of experience.
• Experience in data, trend analysis and reporting considered an asset.

• Experience in planning and/or managing projects considered an asset.

• Experience developing, coordinating, and implementing student development and/or student experience programs considered an asset.

• Experience developing, coordinating and producing promotional and marketing material considered an asset.

• Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).

• Experience working at a post-secondary education institution considered an asset.

• Experience in client and/or customer experience functions considered an asset.

• Experience supporting and working with cross-functional teams in a dynamic environment is considered an asset.

Required Licenses and Certifications

• Satisfactory Criminal Records Check required.

• Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Knowledge and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.

• Provide effective consultation and advice on non-straightforward and/or complex issues.

• Interaction with others requires interpersonal skills and the ability to understand and influence.

• Adapt messages to meet the different needs of different audiences.

• Builds relationships, trust and credibility.

• Manage own work, train and review the work of the team to see commitments through to completion.
  

• Set work priorities and direction, supporting the unit in achieving goals and objectives.
  

• Identify in advance when the intended results may not be achieved and develop a plan to address the gaps.
  

• Actively participate in project team meetings and develop team and unit project plans.
  

• Lead procedural or technological change within a unit.
  
  
• Identify opportunities to improve the effectiveness and efficiency of work processes.

• Seek information and input to fully understand the cause of problems.

• Appropriately assesses risks before making a decision.

• Contribute to the creation and evaluation of possible solutions.

• Take action to remove obstacles and address problems before the impact performance and results.

• Apply equity, diversity, accessibility, inclusion and Indigenization considerations to decision making and planning.

• Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.
• Assess the suitability of job candidates and recommend the most appropriate person for hire.
  

• Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities.