Epic Orders and Clin Doc Application Specialist

Epic Orders and Clin Doc Application Specialist

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading‑edge research and education.

Responsibilities

• Attend site visits, validation sessions, and other integrated sessions to analyze operational needs for configuring Epic systems and informing workflow decisions.
• Perform in‑depth analysis of workflows, define requirements, analyze, build, test, document and implement small to large initiatives.
• Analyze user requests and define and document requirements.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Test, including writing and execution of test scripts for assigned components; ensure the system configuration meets the clinical requirements and workflows.
• Plan, track, monitor, document and report on tasks or projects.
• Lead and manage small to mid‑sized projects/sub‑projects.
• Present analysis and recommendations to governance committees and participate in roadmap planning in partnership with various stakeholders.
• Develop implementation and change management plans.
• Serve as liaison between clinical and non‑clinical stakeholders and application vendor(s).
• Troubleshoot and resolve technical issues affecting end‑users, workflows, and related application areas.

Qualifications

• Epic certification/proficiency in Orders, Clin Doc, ASAP or other relevant Epic applications.
• Post‑secondary degree or diploma in IT or a health‑related field, plus a minimum of 3 years of relevant healthcare and systems implementation experience.
• Must successfully complete required Epic project and certification in the application within 3 months of first training date.
• Proven experience developing and executing clinical/technical implementation plans.
• Experience with project management tools and knowledge of project management methodologies and best practices.
• Proficient with requirements gathering, analysis, workflow design and documentation.
• Experience with Microsoft Office applications (Outlook, Teams, Excel and PowerPoint) and workflow mapping tools.
• Excellent communication and organizational skills to work with stakeholders at all levels of the organization.
• Ability to lead meetings, resolve conflicts, maintain issues and enhancements lists, and manage a project utilizing sound critical thinking and decision‑making skills.
• Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Ability to adapt to a continually changing work environment and manage multiple priorities while working independently to meet deadlines.
• Demonstrated commitment to fostering a culture of Equity, Diversity, and Inclusion.

Assets

• Health Informatics experience.
• ServiceNow experience.

Employment Type

• 35‑hour work week. This position requires the candidate to be on call, after hours, on a rotational basis.
• 2 positions: Permanent Full‑Time and 1‑Year Contract. Please indicate in your cover letter your interest in full‑time, contract, or both.
• Hybrid (onsite and remote) work model – necessary technology provided for remote work.

Benefits

• Employee benefits coverage including but not limited to HOOPP pension plan, health, dental and life insurance. The full benefits package will be discussed at the time of the offer.
• Focus on employee wellness with our new Staff Health and Well‑being Strategy.
• Hospital that welcomes and focuses on Health Equity and Inclusion.
• Opportunity to make an impact in the vision of Healthier Children. A Better World.

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

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