Talent.com
Signet Jewelers
Specialist IT IISignet Jewelers • Markham, ON
Specialist IT II

Specialist IT II

Signet Jewelers • Markham, ON
10 days ago
Job type
  • Full-time
Job description
The IT Specialist provides technical support and assistance to users across the organization, ensuring smooth operation of computer systems and networks. Responsibilities include installing, configuring, and troubleshooting hardware and software, as well as offering guidance and training to end users. The IT Specialist also helps maintain the security and integrity of IT systems, while documenting incident resolutions through tickets and knowledge base articles (KBAs) to support continuous improvement and organizational learning.RESPONSIBILITIES:Technical Support & System Management
  • Provide tier 2 support for hardware, software, and network related issues.
  • Install, configure, and maintain computers, software applications, and network devices.
  • Monitor systems, troubleshoot problems, and escalate complex issues as needed.
  • Manage user access to systems and applications, ensuring proper permissions and security.
  • Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
  • Ensure systems are updated, secure, and operating efficiently.
User Assistance & Training
  • Provide guidance and training to end users on IT systems, software, and best practices.
  • Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention.
  • Promote effective use of IT resources to improve productivity.
  • Collect feedback from users to identify recurring issues and recommend improvements.
Documentation, Security, Collaboration & Projects
  • Document incident resolutions in tickets and in knowledge base articles (KBAs).
  • Assist with IT security measures and ensure compliance with policies.
  • Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
  • Support team efforts in managing IT inventory, including hardware and software assets.
POSITION QUALIFICATIONS:
  • 3-5 years of experience in a technical support role.
  • Technical troubleshooting, diagnosing and problem-solving skills.
  • Strong knowledge of computer hardware, networking and software.
  • Experience with specific IT systems and technologies, such as Microsoft Windows, macOS, iOS, Citrix, AWS and Active Directory.
  • Experience with PowerShell scripting.
  • Experience with IT management tools, such as Microsoft Intune and SCCM.network-related
Create a job alert for this search

Specialist IT II • Markham, ON

Similar jobs

IT Support Specialist - Onsite

Nucleus Networks Inc.Toronto
Full-time

As the Onsite Technical Support Specialist, you will serve as the front line of technical support, responsible for resolving technical issues promptly and efficiently, or ensuring they are directed... Show more

 • Promoted

It Specialist - C$79,600 - C$107,600 A Year

ClioToronto, Canada
Full-time

OverviewJoin to apply for theIT Specialistrole atClio.Get AI-powered advice on this job and more exclusive features.Clio is more than just a tech company – we are a global leader transforming the l... Show more

 • Promoted

Remote IBM Maximo Administrator | IT Ops & Support

Aversan Inc.Toronto, ON, CA
Remote
Full-time

A dynamic engineering firm is looking for an IBM Maximo Administrator to manage and support the Maximo system, ensuring its stability and performance.Responsibilities include troubleshooting suppor... Show more

 • Promoted

Sr. Solution Engineer (It Coe) - C$120,000 - C$140,000 A Year - Remote

Automation AnywhereToronto, Canada
Remote
Full-time

Solution Engineer (IT CoE) page is loaded## Sr.Solution Engineer (IT CoE)locations:Canada - Remote:Toronto, Canadatime type:Full timeposted on:Posted Todayjob requisition id:JR1184Automation Anywhe... Show more

 • Promoted

Amphenol Senior IT Audit Specialist

Amphenol ICCMarkham, Ontario, Canada
Full-time

Drive compliance and security as a Senior IT Auditor at Amphenol Corporation in Markham, ON.This is your chance to impact global IT audit processes in a supportive environment.In this key role, you... Show more

 • Promoted

Technical Support Specialist Ii, It Service Desk (6-Mo Contract) - C$50,000 A Year

NelsonToronto, Canada
Full-time +1

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years.As the country’s largest K-12 education content provider, we remain dedicated to our le... Show more

 • Promoted

IT Infrastructure & Security Specialist

Frontier Dental CAMarkham, Ontario, Canada
Full-time

IT Infrastructure & Security Specialist.The ideal candidate has strong experience managing.Microsoft 365, Azure, AWS infrastructure, networking, and enterprise systems , while also supporting inter... Show more

 • Promoted

Senior IT Technical BA – Health Systems & Interoperability

PathlionToronto, ON, CA
Full-time

A government agency is seeking a Senior IT Technical Business Analyst for a 24-month term with an option to extend.The role involves advanced business analysis and working closely with multiple sta... Show more

 • Promoted

Technology Platform & It Specialist - $60,000 - $70,000 A Year - Remote

InterceptToronto, Canada
Remote
Full-time

We’re looking for a Technology Platform & IT Specialist.Intercept is an award-winning B2B marketing agency specializing in creating impactful digital content, creative, and campaigns that engag... Show more

 • Promoted

It Specialist - Thinkingbox - C$70,000 - C$75,000 A Year

ThinkingboxToronto, Canada
Full-time

IT Specialist - ThinkingboxLocation: Toronto, Ontario, CanadaSeniority level: Not ApplicableEmployment type: Full-timeJob function: Information TechnologyBase pay rangeCA$70,000.Who We AreHi! We’re... Show more

 • Promoted • New!

It Operations & Systems Administrator - $72,000 - $80,000 A Year

Big VikingToronto, Canada
Full-time

A dynamic gaming company in Toronto is seeking a Systems Administrator to manage IT operations, end-user support, and SaaS administration.In this hands-on role, you'll implement internal proces... Show more

 • Promoted • New!

Solution Design, IT Specialist

SwoonToronto, ON, CA
Full-time +1

Job Title: Solution Design, IT Specialist.Employment Type: Full-Time, Permanent.Hybrid: 3-4 days in the office.Our banking client is seeking a Senior Solutions Designer to join the Payments team in... Show more

 • Promoted

Senior IT Manager - Threat and Vulnerability

Tree Top Staffing LLCToronto, ON, CA
Full-time

Senior IT Manager - Threat and Vulnerability.The Senior Manager of the Vulnerability and Attack Surface Management Team is a critical technical leadership role within our Information Security team ... Show more

 • Promoted

ICT Specialist

Egis in CanadaToronto, Ontario, Canada
Full-time

Company Description Are you ready to take your career to the next level? Your future starts here.Join Egis, where your ambition meets unparalleled growth opportunities.As we continue to expand with... Show more

 • Promoted

Sr. Manager, IT

EvergreenToronto
Full-time

Evergreen is seeking a Senior Manager, IT to join our team.We are a national non-profit transforming public spaces in our cities for the health of people and our planet.With over 30 years of champi... Show more

 • Promoted

Part-Time IT Leader for Impactful Nonprofit

Nighthill Recruitment AgencyAurora, York Region, CA
Part-time

A Not-For-Profit Organization seeks a part-time IT Manager to oversee its IT operations in York Region, Canada.The role involves ensuring continuous service through managing hardware and software, ... Show more

 • Promoted

IT Support Specialist

ArsenaultToronto, ON, CA
Full-time

Arsenault is the worlds most trusted and authoritative source of actionable intelligence on innovation in the semiconductor and microelectronics industry.Our clients include the largest and most su... Show more

 • Promoted

Manager of IT Services and Operations

Onico SolutionsRichmond Hill, York Region, CA
Full-time

Lead IT operations at an academic institution, enhancing technology services to further the academic mission.Manage departments effectively while implementing best practices throughout the organiza... Show more

 • Promoted

Embedded Systems Specialist II

Legrand North America, LLCMarkham, ON, CA
Full-time

Intermediate Firmware Specialist.You will execute successfully on software/firmware development for the Building Control Systems (BCS) Division and design, develop, integrate and test embedded firm... Show more

 • Promoted

Project Manager - IT III

Robertson & Company Ltd.Toronto, Ontario, Canada
Full-time

Our client is a top financial institution with significant North American holdings.They have operations across most major verticals, including institutional & corporate, wealth management, private ... Show more