Senior Client Solutions Manager (French)

Company Overview

Since 2006, BN (an Augeo Company since our acquisition in 2023) has been a leader in social media tech innovation and media excellence. BN’s mission is to provide cutting‑edge social advertising solutions that allow brands to maximize their brand voice on social media and drive meaningful results to their bottom line with our suite of tools.

• BN Influencer: enables brands to transform employees and fans into influencers to create authentic social content while abiding by brand safety standards.
• BN Ads: in‑house media agency that has worked with Fortune 500 clients for over 10 years.
• BN Innovate: tech innovation hub partnering with social platforms and brands including Amex, Meta, TikTok, X, Snapchat, and Pinterest, creating technologies that sit on top of ad‑buying platforms to solve business objectives.

BN has offices in Rochester, NYC, Boston, Bentonville, Kansas City, Hyderabad, and Sydney in addition to Augeo’s offices across the country.

Role Overview

As a Senior Client Solutions Manager at Brand Networks, an Augeo company, you will play a pivotal role in ensuring our clients’ success by providing tailored solutions that enhance their social media strategies. You will support a leading social influencer and employee advocacy program for one of Canada’s largest retail clients, guiding them to achieve marketing objectives using our platform and navigating the ever‑evolving social media landscape.

Client Relationship Management

• Build and maintain long‑term relationships with clients, understanding their goals and challenges.
• Act as daily point of contact, providing timely communication and support.
• Hold weekly client check‑ins to review campaign performance and adjust strategy in real time.
• Lead post‑campaign debriefs with clients, including key‑learnings decks for larger campaigns and streamlined recaps for smaller ones.

Build Relationships With Field Associates

• Learn about the users, their business challenges, motivations, and corporate culture.
• Craft communication to drive program awareness, adoption, and usage.
• Develop recognition plans and foster friendly competition among field associates.
• Manage ongoing field‑engagement programs end to end, including monthly trainings, participation tracking, and outreach to low‑participation locations.
• Send regular participation and program update communications to field‑associate networks.

Be Creative And Inspire

• Lead regular bilingual trainings and implement tactics to increase app/program participation.
• Execute tactical solutions and marketing campaigns.
• Enable field associates to create human‑centered digital relationships with customers through social media.
• Contribute to the design and strategy of adoption tactics.

Reporting & Insights

• Monitor and analyze client campaigns and performance data to identify areas for improvement and recommend adjustments.
• Prepare and present performance reports to clients, showcasing results and insights.
• Monitor daily campaign performance dashboards and produce regular status reports and program updates for internal leadership.
• Build and deliver Quarterly Business Review (QBR) decks and a monthly performance summary for the sales team.

Cross‑functional Collaboration

• Partner with internal and external teams to drive new initiatives and execute client requests.
• Communicate cross‑functionally and keep all stakeholders informed.

Strategy & Growth

• Identify and pursue opportunities to expand scope of work and grow paid media investment with the client.
• Surface new business opportunities across adjacent platforms and solutions, and partner with the client team to keep the program top of mind in broader marketing budget planning.
• Develop and pitch new campaign strategies designed to win additional client investment.

Requirements

• 7+ years of experience in social marketing and content creation, digital marketing or PR in an agency or in‑house setting.
• Bilingual (Québécois French and English), with strong written and spoken fluency in Québécois French to support our Canadian client program.
• Intermediate to advanced Microsoft Suite and Google Suite skills.
• Excellent communication, presentation, and interpersonal skills.
• Effective time‑management skills – ability to prioritize, meet deadlines, and follow through.
• Problem‑solving skills and the ability to adapt to a fast‑paced, ever‑changing environment.
• Proven ability to build strong collaborative partnerships with external stakeholders.
• Prior experience mentoring or managing junior team members is a plus.

Why Join BN?

• Impactful Work: Be part of a team that shapes the future of creator marketing for some of the world’s most respected brands.
• Innovative Environment: Work with cutting‑edge technology and creative solutions in an environment that fosters risk‑taking and innovation.
• Career Growth: BN supports your professional growth and provides opportunities to advance within a rapidly evolving industry.

Ready to join us on this exciting journey? Apply today and become part of a team that’s transforming brand engagement through social influence.

Pay Rate

$85,000–$105,000 CAD base salary. Base salary is determined by factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.

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