Employee Experience Engineer

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well‑being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future‑ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Digital Employee Experience (DEX) is about making work easier for Resmedians. We empower effective technology use by transforming support from reactive problem solving into proactive coaching, adoption enablement, workflow optimization, automation, and continuous improvement.

The Employee Experience Engineer sits at the intersection of employee experience, technology, AI, automation, and platform operations. Acting as the technical backbone of DEX, this role designs, builds, supports, and optimizes solutions that improve productivity, reduce friction, and enhance how employees interact with technology.

The role combines solution development, automation, integrations, AI enablement, user advocacy, and technical support to help shape how employees work today and in the future.

Responsibilities

Employee Experience & Support

• Serve as an escalation point for complex support issues requiring technical investigation, workflow analysis, or cross‑functional collaboration.
• Perform root cause analysis on recurring issues and identify opportunities to improve employee experience.
• Provide technical guidance, coaching, and support across workplace technologies.

Solution Development & Automation

• Design, build, support, and optimize automations, integrations, workflows, dashboards, AI solutions, agents, and other technologies that improve productivity and reduce friction.
• Evaluate emerging technologies and identify opportunities to enhance employee experiences.
• Monitor solution performance and continuously improve effectiveness, usability, adoption, and operational health.

AI & Intelligent Experiences

• Support the adoption and use of AI technologies, copilots, agents, and intelligent automation solutions.
• Help employees identify opportunities to leverage AI within their daily work.
• Design and support AI‑powered solutions through configuration, integrations, permissions, monitoring, and continuous optimization.
• Partner with governance, security, and platform teams to ensure solutions align with organizational standards.

Adoption, Rollouts & Hypercare

• Partner with Transformation & Enablement teams to support technology rollouts, pilots, demos, training sessions, office hours, and hypercare activities.
• Provide technical expertise during adoption initiatives and platform launches.
• Gather employee feedback and translate insights into solution improvements, backlog items, and roadmap recommendations.

Platform Optimization & Governance

• Support enterprise productivity, collaboration, automation, and employee experience platforms.
• Assist with integrations, identity and access management, monitoring, operational support, and platform lifecycle management.
• Collaborate with security, privacy, and governance stakeholders to support safe and scalable technology adoption.

User Advocacy & Continuous Improvement

• Act as the voice of the employee by identifying friction points and improvement opportunities.
• Partner with Engineering, Product, Support, and business teams to drive employee‑centric improvements.
• Build feedback loops that continuously improve workplace technology experiences and platform evolution.

Qualifications & Experience

• 4+ years of experience in IT support, platform administration, digital workplace technologies, automation, employee enablement, or technology consulting.
• Strong troubleshooting, incident management, escalation handling, and root cause analysis skills.
• Experience building automations, integrations, APIs, workflows, agents, or low‑code/no‑code solutions (e.g., Power Automate, Power Apps, Microsoft Graph, Codex).
• Foundation in AI technologies and intelligent automation (e.g., Microsoft Copilot, Copilot Studio, Rovo, ChatGPT).
• Experience supporting enterprise productivity, collaboration, service management, and knowledge management platforms (e.g., Microsoft 365, Atlassian Suite).
• Understanding of identity, access management, security, governance, and compliance concepts (e.g., Entra ID, Okta, Microsoft Purview, application registrations, delegated permissions, external sharing).
• Ability to evaluate, deploy, support, and continuously improve technology solutions while balancing employee experience, business outcomes, and organizational standards.
• Strong communication and presentation skills with the ability to engage technical and non‑technical audiences at all levels of the organization.
• Experience facilitating demos, workshops, office hours, training sessions, rollout activities, or hypercare support.
• High learning agility with a passion for emerging technologies, AI, automation, and continuous improvement.
• Comfortable operating in a fast‑paced environment where experimentation, innovation, and cross‑functional collaboration are encouraged.

Preferred Experience

• Experience with Copilot Studio, OpenAI, Microsoft Graph, Power Platform, MCPs, or similar AI and automation ecosystems.
• Experience building AI‑powered assistants, agents, copilots, workflow automations, or integrations.
• Experience using employee feedback, analytics, telemetry, service insights, or product discovery processes to drive platform improvements.
• Experience supporting Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Power Platform, Copilot) and Atlassian platforms (Jira, Jira Service Management, Confluence, Jira Product Discovery).

Benefits

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short‑term and long‑term disability insurance, sleep care management, RRSP, Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days, and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

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