Oracle Fusion ERP Production Support Specialist

A prominent leader in the Canadian corporate services sector is seeking a skilled Oracle Fusion ERP Production Support Specialist to join their enterprise IT team. In this role, you will ensure the seamless execution, stability, and continuity of financial and supply chain operations. Acting as a critical technical-functional liaison, you will maintain system health, resolve processing bottlenecks, and optimize core business functionalities across multiple corporate departments.

Advantages
Hybrid Flexibility: Enjoy a balanced work model with 2 days per week in a modern office environment.

Long-Term Potential: Initial 6-month contract with a high probability of renewal based on performance and project pipeline.

Dynamic Culture: Work within a collaborative, fast-paced enterprise environment leveraging cutting-edge cloud technologies.

Competitive Compensation: Attractive hourly rates tailored to enterprise-level experience.

Responsibilities
Incident Management & Triage: Actively monitor the ticketing queue, evaluate operational urgency, perform comprehensive root-cause analysis, and resolve issues within established SLAs.

Functional Troubleshooting: Diagnose and rectify transaction anomalies across accounts payable, accounts receivable, cash management, procurement, and tax modules (e.g., matching errors, reconciliation discrepancies, payment failures, and billing issues).

System Configuration & Change Management: Assess and implement minor configuration modifications, orchestrate patch testing, execute regression testing for quarterly updates, and coordinate deployment readies.

Period-End Support: Provide dedicated functional guidance during month-end, quarter-end, and year-end closing cycles, ensuring data integrity and timely reporting dependencies.

Integration & Data Flow Oversight: Monitor inbound and outbound data feeds (including banking files and third-party interfaces), collaborate with middleware teams, and manage error resolution.

Stakeholder & Vendor Relations: Act as a key partner for Finance, Treasury, and Procurement units while managing Service Requests (SRs) directly with Oracle Support.

Qualifications
Demonstrated functional expertise supporting Oracle Fusion Cloud ERP (specifically AP, AR, CM, Procurement, and Tax modules).

Strong hands-on experience troubleshooting transaction flows, data diagnostics, and cross-module dependencies (including GL touchpoints).

Proven track record in managing quarterly Oracle update testing and documenting functional test scripts.

Excellent communication skills with the ability to manage stakeholder expectations in a high-pressure production environment.

Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.

Summary
Location: Montreal, QC or Toronto, ON (Hybrid, 2 days/week on-site mandatory)

Duration: 6-Month Contract (Renewable)

Position Type: Full-Time Contract

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.