This is a fully remote position open to candidates based in Canada.
Anovia is seeking an Emergency Call Handling NG911 Support Specialist to provide remote frontline support to our client's customers and partners with their Emergency Call Handling NG911 platforms. The Support Specialist will provide support for public safety software solutions and their components in a fast-paced environment, via phone and email. Components include Windows and Linux Servers, networking, gateways, desktop applications, server hardware, and SIP Protocol.
The ideal candidate brings at least a year of technical support experience, solid grounding in Windows and Linux environments, and a working knowledge of networking and SIP telephony. Above all, we are looking for someone who communicates clearly, stays composed under pressure, and takes ownership of issues through to resolution.
Candidates with experience in any of the following areas will be given preference:
With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.
At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.
To explore additional career opportunities, visit www.anovia.com/careers.
Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.
Emergency Call Handling NG911 Support Specialist • Canada
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