Change and Communications, Senior Consultant

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?

Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?

If so, this role may be for you!

The details of this role that will help you decide


Competitive Salary
Location: Toronto, ON
Hybrid - 1 day (Thursday) in office and 4th Friday of every month at minimum, May be required to come into the office to build relationships with certain business stakeholder.
3 month contract
Global opportunities for professional growth and development

Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 3 month contract


Responsibilities
You will support the successful transition of program activities to business-as-usual operations and sustainment by engaging stakeholders across the company. You will achieve this through the following:
• Stakeholder Engagement & Advocacy: You will promote awareness and adoption of program outcomes, go-forward expectations, and transition requirements across the records community, privacy community, and business and technical teams. This entails developing targeted messaging that resonates with diverse audiences and securing alignment on clear, consistent communication narratives that drive compliance and behavioral change.
• Strategic Messaging Development: You will develop comprehensive key message frameworks that articulate program closure activities, business responsibilities for program wind-down, and post-program operating models. This includes creating communications on complex initiatives such as the records retention schedule redesign, encompassing taxonomy development, enterprise process alignment, and multi-stakeholder engagement strategies, ensuring all audiences understand their role in the transition.
• Change & Transformation Leadership: You will align communications and change strategies to Enterprise Delivery Framework and ADKAR/change management methodologies. You will prepare and present communications materials, stakeholder briefings, and executive summaries based on analysis of program status, risks, and transition milestones to keep functional leaders informed and engaged throughout the program closure.
• Stakeholder Alignment & Negotiation: Working with records, privacy, business, and technical partners across the company, you will facilitate difficult conversations, align stakeholders on challenging messaging, and negotiate communication approaches that address competing priorities while maintaining program integrity. You will gather, validate, and document stakeholder requirements and concerns to inform communications strategies that support achieving program objectives.
• Operational Excellence in Communications: Identify, develop, implement, and maintain communication processes and tools that increase effectiveness and reach across the enterprise. You will liaise and work with technology, records, privacy, and compliance teams to ensure communications are timely, accurate, and accessible to all stakeholder groups.
• Building Strong Partnerships: You will cultivate and maintain relationships with key stakeholder networks including records community leaders, privacy practitioners, business unit executives, and technical teams. You will serve as a trusted advisor and communication bridge, ensuring consistent interpretation and adoption of program messaging across the enterprise.
• Leadership: Create a positive work environment by being an effective role model and championing the company's mission, vision, and values. Ensure compliance with communication standards and change management principles by applying them fairly and consistently so stakeholders understand expectations and feel supported through transition.
• Cross-Functional Collaboration: Establish and maintain key relationships with a wide range of internal teams and departments, including leaders across Enterprise Records Management, Privacy, Enterprise Risk Management, Business Units, Technology & Infrastructure, Information Security, Compliance, and operational business teams. Cultivate professional networks with internal and external change management, communications, and records management experts.


Qualifications
Must Have Requirement:
• Experience in enterprise communications, change management, and/or program delivery - 3+ years
• You have experience supporting enterprise-wide transformation programs. You understand the program components for governance, communications, stakeholder engagement, change adoption, processes, and delivery to support program objectives - 3+ years
• You understand change management and enterprise delivery methodologies. You have experience applying ADKAR, structured change approaches, and enterprise delivery frameworks to support stakeholder readiness, adoption, and sustained business outcomes - 3+ years

Nice to Have:
•Financial/Banking services is preferred, but not mandatory.
•You have a degree/diploma in Communications, Change Management, Business Administration, or related field.

Soft Skills:
• You put our stakeholders first. You engage with purpose to understand their needs and develop solutions that resonate.
• You go the extra mile, because it's the right thing to do. You communicate complex information in a clear, meaningful way.
• You're inspired by collective success. You know that alignment and collaboration can transform program outcomes. You know that inclusive engagement and transparent communication can bring organizational change to life.
• Your influence makes a difference. You know that relationships and networks are essential to driving adoption. You inspire outcomes by sharing your expertise and building trust with diverse communities.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.


Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.