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ComCloud Canada
Support SpecialistComCloud Canada • Mississauga, Canada, United States
Support Specialist

Support Specialist

ComCloud Canada • Mississauga, Canada, United States
1 day ago
Salary
CA$40,147.00 yearly
Job type
  • Full-time
Job description

Salary: $40,147 - 82,744 per year

Requirements:
  • Experience in IT support, help desk, or technical support roles
  • Working knowledge of Windows, macOS, and Linux operating systems
  • Hands-on experience diagnosing desktop, laptop, and peripheral hardware issues
  • Familiarity with Microsoft Office and other common business applications
  • Basic understanding of networking fundamentals, including LAN, VPN, and TCP/IP
  • Experience with IT ticketing platforms such as ServiceNow, Jira, or comparable systems
  • Strong analytical and problem-solving abilities
  • Excellent communication and customer service skills
  • Ability to manage multiple support requests effectively in a team setting
Responsibilities:
  • We provide technical assistance for desktop and laptop systems running Windows, macOS, and Linux
  • We troubleshoot hardware, software, and peripheral device problems
  • We install, configure, and maintain operating systems and business applications
  • We support users with Microsoft Office and other enterprise software
  • We handle support requests through ticketing tools such as ServiceNow, Jira, or similar platforms
  • We configure and resolve LAN and VPN connectivity issues
  • We carry out routine software updates and security patching
  • We document technical incidents, solutions, and support processes
  • We escalate complex matters when needed and work closely with our IT colleagues
  • We deliver professional support while maintaining a strong focus on customer service
Technologies:
  • Hardware
  • Support
  • JIRA
  • LAN
  • Linux
  • macOS
  • Network
  • Security
  • ServiceNow
  • TCP/IP
  • VPN
  • Windows

More:

We are seeking an IT Support Specialist to help us keep our desktop systems, software, and network services running smoothly. In this in-person role, you will work closely with our IT team to assist employees, maintain IT equipment, and support daily operations. We offer a flexible schedule, dental care, and on-site parking.

last updated 28 week of 2026

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Support Specialist • Mississauga, Canada, United States

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