Relocation Advisor

Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are the Strategic Partner and primary anchor for these families. You are the person who turns a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.

This is a career-defining opportunity to join a cornerstone of the Relocation & Logistics sector. We provide the stability of a professional office environment combined with a mission-driven culture. If you are a fast learner who thrives on helping others navigate complex information with empathy and precision, you belong on our team.


Hourly Rate: $21.63/hour
Schedule: Monday to Friday. Monthly rotational shifts between 8:00 AM and 8:00 PM.

Paid Training: 3 weeks (8:00 AM to 5:00 PM)
Contract Type: Full-time, temporary with the possibility of permanent transition.

Location: Ottawa, easily accessible by public transit (paid parking available).



Advantages
Competitive Pay: The hourly rate is $21.63.

Meaningful Impact: Directly support Canadian Armed Forces members and their families.

Professional Growth: Deep-dive training into the CAFRD directive—an industry-recognized expertise.

Collaborative Culture: Work onsite in a central, high-energy office where teamwork is the standard, not the exception.

Structured Success: A comprehensive 4-week onboarding program designed to make you an expert before you take your first solo call.

Stability: Consistent Monday to Friday scheduling with no weekend requirements.

Responsibilities
Act as the dedicated point of contact across phone, email, chat, and video, providing a warm and professional experience for every relocating member.

Strategic Planning Sessions
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.

Financial Stewardship
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.

Information Architecture
Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice.

Qualifications
Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.

This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada.

To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021).

At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key.

High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.

Ability to maintain high productivity and attention to detail during peak relocation seasons.



Summary
Ready to apply?

We are looking for dedicated professionals who are ready to commit to a rigorous training program and a rewarding mission. If you have the empathy to support a family in transition and the intellect to master complex directives, we want to meet you.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.