Conseiller en service de donnée / Consultant Data Services

ADP embauche un conseiller en service de donnée

RÉSUMÉ DU POSTE

Un(e) consultant(e) en services de données est un professionnel en administration axé sur le soutien de l'équipe de mise en œuvre au Canada en gérant les activités de conversion des données client et d'autres services de données du début à la fin / de bout en bout et en s'assurant que toutes les données des clients requises sont converties, validées et remplies avec précision, en toute sécurité et à temps dans la solution ADP. Collaborer avec les associés de mise en œuvre, les chefs de projet, les associés aux ventes et les clients pour assurer une exécution réussie du projet. Collaborer avec l'équipe US Data Services et les équipes back-office au besoin.

Ce rôle prend en charge la mise en œuvre principalement ainsi que le service et les ventes (Canada et transfrontalier) ainsi que les clients ADP à l'échelle nationale pour les activités de conversion et d'importation de données fournissant des activités de conseil, d'analyse de données, de soutien à la stratégie de données et d'importation de données.

Le/la consultant(e) en services de données est responsable des résultats globaux de la conversion des données (respect des engagements en matière de stratégie de données, de délais et de qualité) et s'assure que les actions, les livrables, les solutions et / ou les conseils sont conformes aux objectifs commerciaux établis.

Position Summary

A Data Services Consultant is an administrative professional focused on supporting the Canada Implementation team by managing the client data conversion activities and other data services from start to finish/end-to-end and ensure all required client data is converted, validated, populated accurately, securely and on time in the ADP solution. Collaborate with the Implementation associates, Project Managers, Sales associates and customers ensuring successful project execution. Collaborate with the US Data Services team and the back-office teams as required.

This role supports implementation primarily as well as service and sales (Canada and Cross Border) along with ADP clients nationally for data conversion and import activities providing Consulting, Data Analysis, support of data strategy and data import activities.

The Data Services Consultant is accountable for overall data conversion results (meeting commitments on data strategy, timelines, and quality) and ensuring that actions, deliverables, solutions and/or advice are in line with established business objectives.

Responsibilities

• Provides professional consulting to clients (internal and external) on data strategy for implementation during extract, conversion and import activities.
• Professionally manage to resolution the overall data conversion project through effective project queue management, throughout all conversion activities and coordination of stakeholders ensuring a Stellar Service client experience.
• Works collaboratively with Implementation peers to deliver complete & accurate client data files for parallel testing and/or live processing including receiving and modifying files, developing technical specifications, evaluation and balancing of any quantitative data to client provided totals.
• Proactively develop library of tools and resources for the purpose of client data conversion and assist in the training of less tenured newly hired service associates.
• Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
• Exemplifies the principles of Stellar Service ultimately fosters client loyalty.
• Contribute to documentation on processes and procedures insuring consistent best practices for the team.
• Represent the Data Services team on projects, product releases & enhancements ensuring a quality client experience regarding all areas of Data Services.
• Provide Data Services expertise in the sales process, as required.
• Actively participate in client meetings managing the data strategy plan and other services.
• Perform billable tasks for ADP customers as required such as loading historical data.
• Operate effectively within ADP and Client security and privacy guidelines.
• Provide ADPWorks and Sharepoint updates as required.
• Collaborate with the US on cross border functionality and procedures.
• Conduct Proof-of-Concept activities to test new technologies or integration architectural designs for acceptable functionality, scalability, availability, and performance results.
• Maintain a thorough and up to date understanding of all ADP product offerings and related functional capabilities and processing workflows.
• Act as the SME for knowledge on data strategy with external vendor products.
• Research and define best practices and standards for data services.
• Project management and communication skills.
• Provide product feedback and recommendations to product management based on client experience in integration projects.
• Other related duties as assigned.

Education

• Bachelor's degree in Business Administration/HR/Information systems OR equivalent in education and experience

Required Knowledge, Experience, and Skills

• A minimum of 3 years’ experience in data migration projects with proven proficiency in utilizing spreadsheets and database files, importing, and exporting files of various formats
• Advanced knowledge of Excel and other Microsoft applications ie: Word, PowerPoint, Sharepoint etc.
• Proven ability to effectively communicate with internal/external clients & relate to all levels of the organization through all available mediums (verbal, listening, writing, presenting)
• Strong analytical skills, exceptional client management skills, ability to work with minimum supervision
• Ability to multitask, Superior organizational and time management skills
• Experience in SAP, PeopleSoft, JD Edwards or Oracle environments is considered an asset.
• Knowledge of ADP implementation process flows is considered an asset.
• Ability to establish and maintain effective & constructive relationships with internal/external clients, vendors, and associates, earning trust & respect through demonstrating a consistent commitment to exceed expectations.
• Detail oriented – ability to drill down to the finest detail to ensure quality of data.
• Advanced knowledge of Microsoft Office Suite, Webex, remote communication, and data manipulation & transfer tools.
• Ability to negotiate, mediate and facilitate.
• Bilingual required.

Preferred

• Knowledge of Payroll, HR, TLM and/or accounting systems, ADP product knowledge is preferred.

Language Requirements

The mastery of the French (spoken and written) is required for this position. This position also involves duties that require regular use of English, in addition to French.

Note to Job Seekers

• Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

Benefits & Compensation

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is CAD $69,700.00 – CAD $111,300.00 per year.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affinal or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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