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Bilingual (French/English) Patient Support Representative –Remote CanadaTalentWorldGroup • QC, Canada
Bilingual (French/English) Patient Support Representative –Remote Canada

Bilingual (French/English) Patient Support Representative –Remote Canada

TalentWorldGroup • QC, Canada
30+ days ago
Salary
CA$17.00 hourly
Job type
  • Full-time
  • Remote
Job description
Bilingual (French/English) Patient Support Representative – Remote Canada Location: Remote – Canada (Bilingual: Canadian French & English) Training Start: July 2026 (tentative) About Us: TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities. Role Overview: Serve as the first point of contact for patients, clinics, and medical professionals. Manage inquiries, orders, medical deliveries, and logistics. Requires strong medical terminology knowledge, attention to detail, and ability to process complex information. Candidates must have strong technical skills (Microsoft Office, CRM like JDE) and troubleshoot independently . Key Responsibilities: Handle inquiries via phone, email, fax, or online Manage patient and clinic orders, documentation, and data entry Escalate complex issues appropriately Expedite urgent orders and resolve shipment, return, or credit issues Process credits/returns, set up new patients, maintain records Recover medical equipment from patients exiting programs Participate in training and team meetings Qualifications: Required: Fluency in Canadian French & English both Located in Canada for compliance High school diploma 4–6 years in customer service, supply chain, or call center Strong communication, multitasking, and organizational skills Experience with sensitive information and metrics-driven environments Microsoft Office & CRM proficiency, independent problem-solving Preferred: Bachelors in Life/Health Sciences or related Experience in medical logistics, home health, billing, clinical support Remote work experience Schedule: Training: 6 weeks, Mon–Fri, 9:00 AM–5:00 PM EST, paid, fully remote Production: 8:00 AM–6:00 PM EST, 30–40 hrs/week, Mon–Fri Technical Requirements: Wired broadband Computer: 1.8GHz+, 16GB RAM+, 10GB free, 1920x1080 USB headset Windows 11 or later required Compensation & Benefits: Training: $17 USD/hour (~$23 CAD/hour)/hr | Post-training: $19 USD/hour (~$26 CAD/hour) Payments are made in USD Freelance cooperation agreement Long term project opportunity Fully remote, long-term project Career growth & development Gamification program: earn more, get paid holidays
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Bilingual (French/English) Patient Support Representative –Remote Canada • QC, Canada

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