Field Application Engineer

We require a Field Applications Engineer to lead on-site deployments, pilots, demonstrations, and customer enablement of our electrochemical diagnostics solutions.

This is a highly client-facing role responsible for translating hardware and software into successful real-world installations. You will work directly at customer sites to commission systems, train users, troubleshoot issues, and ensure customers are set up for long-term success. The role requires frequent travel, strong technical judgment, and the ability to operate independently in unfamiliar environments.

This is a hands-on engineering position for someone who is comfortable owning deployments end-to-end and representing us technically in front of customers.

Why This Role Matters

Our systems are deployed in complex laboratory and industrial environments where reliability, correctness, and setup quality directly affect customer outcomes. The Field Applications Engineer is the face of our business during the most critical moments of the customer journey: pilots, commissioning, and first real use.

The quality of work in this role determines whether customers trust our offerings, adopt it successfully, and expand their use over time. Strong technical judgment, disciplined execution, and clear communication in the field directly influence customer satisfaction, product credibility, and long-term commercial success.

The role also serves as a critical bridge between Product Development, Customer Success, and Commercial teams by converting field experience into reusable technical knowledge, customer enablement resources, and product improvements.

This role is best suited for engineers who take pride in doing things properly, are comfortable being accountable on-site, and enjoy solving real problems under real constraints.

What We’re Looking for

• Engineers who are hands-on, disciplined, and reliable under pressure.
• Individuals who can represent the company professionally and technically in front of customers.
• People who take ownership of outcomes and do not rely on constant supervision.
• Clear communicators who can balance technical depth with practical execution.
• Candidates who enjoy travel and field work.

Key Responsibilities

• Lead on-site and remote demonstrations, pilots, commissioning, and deployments of hardware and software solutions.
• Set up, configure, test, and validate our systems at customer sites, including hardware installation, wiring, software configuration, and performance verification.
• Deliver structured onboarding and training programs to customers on system operation, best practices, and correct use of our products.
• Troubleshoot technical issues spanning hardware, firmware, software, and customer test environments, proactively identifying and resolving technical blockers that impact customer deployments or adoption.
• Analyze demonstration, and customer test data to develop application notes, technical reports, and performance summaries that support customer programs, product validation, and continuous improvement.
• Support after-sales technical engagements to ensure successful adoption and ongoing use of in-house solutions.
• Develop and continuously improve customer training materials, documentation, and enablement resources to support successful adoption.
• Work closely with Product Development, and Operations teams to ensure systems meet customer specifications and deployment requirements.
• Partner with the Commercial team by providing technical expertise during customer evaluations, demonstrations, and strategic opportunities, and develop technical content and application guidance to support sales enablement and channel partners.

Qualifications

• Bachelor’s degree in Electrical Engineering, Chemical Engineering, Physics, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of hands‑on experience working with electrical, electrochemical, or instrumentation-based systems.
• Demonstrated experience installing, commissioning, or supporting complex technical systems in customer or field environments.
• Strong ability to work with electrical systems, instrumentation, and test setups.
• Experience in clean technology, energy systems, batteries, fuel cells, or electrochemical applications is strongly preferred.
• Strong analytical and problem‑solving skills, particularly in diagnosing issues in real‑world environments.
• Excellent verbal, written, and presentation skills, with confidence communicating directly with customers.
• Strong organizational skills, attention to detail, and ability to manage multiple deployments or priorities.
• Comfortable working independently, traveling frequently, and operating effectively in unfamiliar environments.

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