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Check Point Software Technologies
Advanced Support Engineer, DiamondCheck Point Software Technologies • Ottawa, Ontario, Canada
Advanced Support Engineer, Diamond

Advanced Support Engineer, Diamond

Check Point Software Technologies • Ottawa, Ontario, Canada
1 day ago
Job type
  • Full-time
  • Remote
Job description
Job Description

  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in the US and Canada is required as needed.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

Qualifications

  • 5-8 years of relevant enterprise level networking and Internet Security technology experience.
  • Experience with Check Point products required.
  • Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
  • Experience configuring and troubleshooting VPN technologies.
  • Strong understanding of the OSI model on Layers 1-4.
  • Experience with traffic analyzing tools like Wireshark.
  • Understanding of how common TCP/UDP connections are established based on their protocol.
  • Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
  • Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
  • Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
  • Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
  • This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled



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Advanced Support Engineer, Diamond • Ottawa, Ontario, Canada

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