Store Service Manager

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We’re looking for a Store Service Manager (Logistics) to play a key role in ensuring product moves efficiently from our Distribution Centers to stores across Canada, helping deliver an exceptional experience for both customers and store teams. In this high-impact leadership position, you’ll oversee all aspects of outbound flow and visibility with a 3–12-month planning horizon, while driving process improvement initiatives that enhance operational performance. You’ll serve as the primary escalation point for the most critical store issues nationwide, using your critical thinking and problem-solving skills to improve labor management and accelerate the speed of product to the sales floor. Join a collaborative, fast-paced environment where your expertise will directly influence business success and create meaningful opportunities for growth and development.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.

• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources

• Management Incentive Plan along with a robust Retirement Savings Program

• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.

• Enjoy Associate discounts at our stores, available to you and eligible family members.

• Comprehensive training and development resources designed to help you learn, grow, and succeed.

• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression

• Discover innovative amenities at our eco-friendly corporate office, along with the flexibility and balance of our hybrid work model

• Management Incentive and Stock Plans along with a robust Retirement Savings Program

What You’ll Do:

• Lead the strategy and execution of outbound merchandise flow across TJX Canada’s network, ensuring products move efficiently from Distribution Centers to Stores nationwide.

• Drive exceptional service for Stores and District Managers by balancing customer needs, operational priorities, and supply chain efficiency.

• Serve as the key escalation point for complex logistics and store service challenges, identifying solutions that minimize disruption and support store sales performance.

• Partner with carriers, 3PL providers, and cross-functional teams to optimize transportation performance, resolve delivery issues, and enhance service levels.

• Oversee daily outbound operations, proactively managing shipment visibility, delivery exceptions, and transportation risks to ensure a seamless flow of product to Stores.

• Lead strategic initiatives including peak season planning, inventory programs, new Store openings, and Store relocations to support business growth and operational excellence.

• Analyze performance metrics and operational trends to identify opportunities for continuous improvement, process optimization, and cost savings.

• Build strong relationships with Store Operations leaders, District Managers, and internal stakeholders to deliver solutions that support store profitability and an exceptional customer experience.

• Collaborate with partners across the business, including Loss Prevention and Store Operations, to reduce risk and simplify store processes.

• Coach, mentor, and develop a team of logistics professionals, fostering a culture of accountability, engagement, innovation, and continuous improvement.

• Champion data-driven decision-making and operational excellence, leveraging insights and analytics to improve service, efficiency, and overall supply chain performance.

About You:

• 5+ years of progressive experience in transportation, logistics, supply chain, distribution, or a related operational environment.

• 2+ years of people leadership experience, including coaching, developing, and leading high-performing teams.

• Strong knowledge of transportation, distribution, and store delivery operations, with the ability to balance service, cost, and operational efficiency.

• Proven ability to build relationships, influence stakeholders, and partner effectively across all levels of an organization.

• Strong leadership, communication, and interpersonal skills, with experience managing performance, developing talent, and driving engagement.

• Strategic and analytical mindset with the ability to evaluate complex situations, leverage data, and make sound business decisions.

• Excellent problem-solving skills with a focus on identifying root causes and implementing sustainable solutions.

• Experience leading projects, managing change, and driving continuous improvement initiatives.

• Ability to manage multiple priorities and thrive in a fast-paced, customer-focused environment.

• High degree of professionalism, judgment, and discretion when handling sensitive information.

• Proficiency with Microsoft Office, including Excel, PowerPoint, and Word, and experience with transportation, logistics, or supply chain systems.

Preferred Qualifications

• Post-secondary education in Business, Supply Chain Management, Logistics, or a related field.

• CITT designation or another professional transportation or logistics certification.

• Experience with transportation management, visibility, or distribution network systems.

Posting Details:

• Posting End Date: July 25, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: $ 89,$135, /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.