Service and Support Representative

Service and Support Representative - Vancouver, BC

• Surrey, British Columbia

Wurth Canada is a high-performance organization that is built on humanistic values-achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

Our employees enjoy:

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
• Strong compensation (salary, commissions, bonuses, incentives, vehicle, iPad, cell phone)
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan
• 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
• A 6-week onboarding training and development program along with a 6-month mentoring program for new employees
• A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization
• Continued professional development within a privately owned global company that offers both stability and growth opportunities.

We are seeking a dynamic and detail-oriented individual to join our team as a Service & Support Representative. In this role, you will play a pivotal role in ensuring the seamless execution, implementation and follow up from installation to servicing of all Wurth Systems and Solutions in larger customers within the Vancouver area.

Your responsibilities will encompass a diverse range of tasks, including:

• New Customer ORSY Setups: Implementing ORSY setups in accordance with client requirements and brand standards.
• Assembling ORSY Bins: Utilizing both power and hand tools to assemble ORSY bins efficiently and accurately.
• ORSY Cleanups: Performing cleanups of existing ORSY setups, including reorganization of Wurth products and maintenance tasks to ensure adherence to brand expectations.
• Labeling: Ordering label sets and ensuring proper labeling of ORSY setups according to brand standards.
• ORSY Mat /RFID Setups: Setting up ORSY mat /RFID setups (vending machines), including placement, ethernet connection, product arrangement based on planograms, and ensuring operational readiness.
• ORSY Mat / RFID Maintenance: Collaborating with suppliers to diagnose and repair ORSY mat machines or RFID systems at customer locations.
• Inventory Management: Conducting inventories for customers as required to maintain accurate stock levels.
• Regional Support: Ability to travel within the region to assist other districts with large setups as needed.
• Communication: Attend district sales meetings, town halls, and other relevant meetings as required. Provide daily reports to direct manager on work completed for the day.
• Provide an exceptional in-person service experience while championing Wurth’s value proposition to our customers by utilizing our systems, services, and products.
• Demonstrate on a daily basis Wurth’s culture and attributes of high performance including achievement, integrity, respect, and collaboration.
• Drive personal and professional development and growth
• Contribute to a high-performance team environment through personal actions, exceeding monthly goals, and a strong commitment to corporate values.

What you will bring to the team:

• Be located or prepared to relocate to Metro Vancouver
• Entrepreneurial and resilient by nature; a self-starter who thrives in a flexible and growth-driven environment.
• A high-school diploma is required. Post-secondary education in a related field, or 1-2 years of relevant work experience
• Familiarity with hand tools is necessary for assembling and maintaining ORSY setups efficiently and safely as well as showing adaptability and willingness to learn new skills and technologies as needed.
• Strong attention to detail is paramount, ensuring that ORSY setups meet brand standards and customer expectations.
• Comfortable working independently, taking ownership of tasks and projects to deliver exceptional results.
• Excellent communication skills, with the ability to interact professionally with both internal team members and external customers.
• Must demonstrate the ability to repetitively lift up to 50 pounds, as the position involves handling equipment and materials of varying weights.
• Ability to travel within the Montreal area, accommodating varying project locations and customer needs.
• Strong organizational skills are required to effectively plan upcoming projects, ensuring that labels, ORSY setups, and other materials are prepared and ready as needed.
• Possess a valid driver’s license, a clear driver’s abstract, and a clear criminal record.
• A high level of alignment with the company’s Corporate Values such as collaboration, integrity, respect, and achievement.
• Strong communication, listening, and presentation skills.
• Comfort utilizing an iPad to access Microsoft suite and other software applications is mandatory as well as an Intermediate level of Excel, enabling efficient data management and project tracking.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82, employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit and a valid/clean driver’s license and abstract are necessary!