911 Emergency Communications Centre Communicator

Greater Sudbury Police Service
Invites applications for the position of
Permanent Part-Time – Emergency Communications Centre Communicator

Position Summary

The 9-1-1 Emergency Communications Centre (9-1-1 ECC) serves as the Primary Public Safety Answering Point (PPSAP) for the City of Greater Sudbury. Communicators receive and assess incoming emergency calls, determining the appropriate response and relaying critical information to Police and Fire personnel in the field. Using two-way radio systems, Computer-Aided Dispatch (CAD), and Electronic Data Processing (EDP) technology, Communicators coordinate and monitor emergency response activities. They also respond to information received from field units, provide call-taking and screening services, operate the switchboard as required, and ensure all 9-1-1 calls are directed promptly to the appropriate emergency service agency.

Specific Tasks & Responsibilities

Dispatching

• Acquire and effectively apply knowledge of the Radio/Dispatch system, organizational structure of the Greater Sudbury Police Service, and the Sudbury and Zone dispatch areas.
• Update and maintain familiarity with directives, procedures, and other Service correspondence to advise field personnel accordingly.
• Accurately and expeditiously receive and dispatch calls.
• Dispatch radio calls for service ensuring most urgent calls are dispatched first.
• Update units as additional information is received.
• Consult with 9-1-1 ECC Supervisor to determine response in event of conflicting priority or personnel shortages.
• Maintain status of all Field personnel, uniform and non-uniform included, via status reports and welfare checks.
• Maintain efficient distribution of Field personnel.
• Correlate incoming/outgoing information ensuring accuracy and completeness using E.D.P. equipment.
• Perform CPIC and Records Management System (RMS) checks for units.
• Perform their duties from the Mobile Command Vehicle, back-up communications centre or any other facility set up for that purpose as directed.
• Draw on personal experience, knowledge, and problem-solving skills to give accurate and credible advice to peers and new employees.
• CPIC record maintenance - add/remove stolen vehicles and missing persons.

Call Taking

• Answer incoming calls efficiently and extend to appropriate area.
• Evaluate calls, prioritizing and ensuring the most urgent calls are answered and processed first.
• Using Electronic Data Processing (EDP) equipment, obtain and record all necessary information when generating an incident and advises the dispatcher of new information as it is obtained.
• Remain calm, quick, and effective with emergency calls or emotional callers.
• Enter information quickly and accurately into system for dispatching.
• Remain confident, composed, and effective during busy times.
• Report any unusual calls to 9-1-1 ECC Supervisor.
• Perform CPIC and RMS checks.
• Receive emergency calls for police, fire and ambulance and conference the call to the appropriate agency.
• Screen the call for police/fire and process the complaint accordingly.
• Update and maintain familiarity with Directives and Procedures and other Service correspondence to advise Field personnel accordingly.
• Relay messages as required.
• Log all radio or telephone troubles and report same to the Communications Supervisor.

Qualifications

• Successful completion of Secondary School (Grade 12) or equivalent.
• Good knowledge of office procedures and routines required through related experience.
• Successfully demonstrated analytical thinking, observation, and problem-solving skills in aptitude testing.
• Hearing ability within acceptable standards.
• Must be psychologically fit to perform the duties.
• Keyboarding to a minimum of 45 wpm.
• Must successfully complete the Greater Sudbury Police Service’s Communicator Training Program.
• Demonstrated proficiency in the specific duties of a Communicator.'
• Must be able to meet the Greater Sudbury Police Service background requirements (good moral character with no criminal record for which a pardon has not been granted).
• Must be available to work shifts (days, nights, weekends, and holidays).

Assets

• Familiarity with the geography of Sudbury.
• Familiarity with radio call signs, codes and operation of two-way radio equipment.
• Knowledge of office procedures and routines equired through related experience.
• Bilingualism (English/French) is considered an asset.

Skills

• Strong interpersonal, oral, and written communication skills.
• Good reading comprehension skills.
• Proven organizational, time-management and motivational skills.
• Proven ability to remain calm and handle stress.
• Ability to work independently and collaboratively as part of a team.
• Ability to maintain accuracy with a large volume of work.

Hours of Work: 12 hour shift schedule - Days and Nights

Rate of Pay: Successful candidates will start the Call Taker Training Program at $37.34 per hour. Following successful completion of the training program, they will advance to Fire and Police Dispatch training and receive the Communicator rate of $42.56 per hour.