Talent.com
Scotiabank
Customer Experience Associate - York Plaza Branch (22.50 hours/week)Scotiabank • North York, ON, CA
Customer Experience Associate - York Plaza Branch (22.50 hours/week)

Customer Experience Associate - York Plaza Branch (22.50 hours/week)

Scotiabank • North York, ON, CA
2 days ago
Job type
  • Full-time
Job description

Requisition ID: 266831

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
  • Nurturing rich, long-standing relationships
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:

  • Have strong customer service skills
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Have experience with conducting simple sales, proactive marketing calls and providing financial advice
  • Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
  • Previous banking experience is a strong asset

What’s in it for you?

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities– for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
  • A competitive compensation and benefits package

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Create a job alert for this search

Customer Experience Associate - York Plaza Branch (22.50 hours/week) • North York, ON, CA

Similar jobs

Associate, Client Experience

Cavell Risk, Inc.Toronto, ON, CA
Full-time

The Associate, Client Experience is responsible for supporting the Manager, Client Experience in various tasks to ensure efficient operations and excellent customer service.Their responsibilities i... Show more

 • Promoted

Customer Experience Associate — Create Positive Shopping

Dollar Tree, Inc.Newmarket, ON, CA
Full-time

A leading discount variety store in Ontario is seeking a Customer Service Associate to enhance the shopping experience for customers.Responsibilities include delivering excellent service, following... Show more

 • Promoted

Customer Experience Associate

Farm Boy Inc.Toronto
Full-time

A grocery retailer in Toronto is seeking enthusiastic individuals to provide exceptional customer service and maintain product display standards.Responsibilities include assisting customers, stocki... Show more

 • Promoted

Designer Toy Retail Associate - Sales & Customer Experience

POP MART Americas Inc.Toronto, ON, CA
Full-time

A leading trend culture company in Toronto seeks Sales Associates to elevate customer experience in their stores.This role requires actively engaging with customers, sharing knowledge about product... Show more

 • Promoted

Customer Experience Strategy & Analytics Associate

IBMToronto, ON, CA
Full-time

A global technology firm is seeking a Customer Experience Consulting Intern to join their Toronto team.The role involves researching client organizations and identifying issues to provide data-driv... Show more

 • Promoted

Part-Time Brand Ambassador: Elevate Experience & Loyalty

AEOToronto, ON, CA
Part-time

A leading apparel retailer in Toronto is seeking a part-time Sr Brand Ambassador to enhance the shopping experience for every guest.In this role, you will engage with customers, solve problems, and... Show more

 • Promoted

Customer-Focused Sales Associate Role

WIRELESSWAVENewmarket, ON, CA
Full-time

Become a Customer-Focused Sales Associate with WIRELESSWAVE and thrive in a vibrant retail environment.Help customers navigate their technology needs while achieving personal sales goals.WIRELESSWA... Show more

 • Promoted

Leader, PI Customer Experience

Brokerlink Inc.Markham, ON, CA
Full-time

We are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader for Personal Insurance at New World Insurance.Responsible for all day‑to‑day team management.Manage the Personal I... Show more

 • Promoted

Part-Time Customer Experience Associate – Digital Banking

ScotiabankToronto, ON, CA
Part-time

A leading Canadian bank is seeking a part-time Customer Experience Associate in Toronto to provide exceptional customer service and assist clients with banking needs.The role focuses on building st... Show more

 • Promoted

Wealthsimple Bilingual Customer Experience Associate

Portage Ventures GP Inc.Toronto
Full-time

Become a Bilingual Customer Experience Associate at Wealthsimple in Toronto, where you will support clients in achieving financial freedom.Your role is key to simplifying complex financial topics i... Show more

 • Promoted

Retail Team Lead - Hospitality-Driven Guest Experience (Flexible Hours)

MonosToronto, ON, CA
Full-time

A sustainability-focused travel brand is seeking a Team Lead for the Retail Experience team in Toronto.The ideal candidate will have 2-4 years of retail or hospitality experience, strong leadership... Show more

 • Promoted

Retail Store Lead - Customer Experience & Growth

Club MonacoToronto, ON, CA
Full-time

A leading lifestyle brand in Toronto is hiring an Assistant Manager to enhance customer service and operational integrity while contributing to financial growth.The ideal candidate will have at lea... Show more

 • Promoted

Luxury Retail Store Lead — Customer Experience & Growth

Max Mara Fashion GroupToronto, ON, CA
Full-time

A luxury fashion retailer in Toronto is looking for a Shop Manager to assist in the daily operations, staff development, and customer service initiatives.The ideal candidate will possess strong int... Show more

 • Promoted

Customer Experience Associate - Future Opportunities - Etobicoke

TD SecuritiesToronto, ON, CA
Full-time

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Show more

 • Promoted

Dynamic Retail Store Associate Creating Unique Customer Experiences

Savers | Value VillageToronto
Full-time +1

Be a vital part of a purpose-driven team as a Retail Store Associate.Celebrate uniqueness while shaping a positive shopping experience for customers and donors alike.In this pivotal role, you'll co... Show more

 • Promoted

Client Experience & Analytics Associate

GreenShieldToronto, ON, CA
Full-time

A health and benefits organization in Toronto seeks a Client Service Associate to enhance client experiences.Responsibilities include collaborating with service representatives, managing reporting,... Show more

 • Promoted

Customer Experience Coordinator with CRM Expertise

KDDI America, Inc.Toronto, ON, CA
Full-time

Maximize customer satisfaction as a Customer Experience Coordinator, specializing in sales support and CRM administration.Utilize your advanced skills with HubSpot and Microsoft Dynamics effectivel... Show more

 • Promoted

Growth Operations Coordinator — Customer Experience

BrainStationToronto, ON, CA
Full-time

A digital education leader in Toronto is seeking a Coordinator, Growth Operations, to enhance customer interactions across multiple platforms.The ideal candidate will have a Bachelor's degree and 1... Show more

 • Promoted

GARAGE - Operations Associate PT - Upper Canada Mall

Groupe DynamiteNewmarket, ON, CA
Full-time

We’re not just a fashion brand - we’re a movement.At GARAGE, we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces where everyone can feel ... Show more

 • Promoted

Aerie - Brand Ambassador (Sales Associate)

UnsubscribedNewmarket, ON, CA
Part-time

As a part‑time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes into the store with an amazing shopping experience, making their day better than b... Show more