Senior Delivery Manager, Technical Writing

Requisition ID: 266554

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

The Senior Delivery Manager Technical Writing, Enterprise Delivery Office supports Director-level leadership in the end-to-end delivery of projects within the Enterprise Delivery Office (EDO) Office of the CIO portfolio. This role brings technical writing expertise to Audit and regulatory remediation projects and drives increased quality of risk remediation project deliverables and achieve greater alignment with QA processes, Internal Audit and regulatory expectations.

The Senior Manager partners closely with delivery teams to ensure technical writing requirements within programs are delivered within scope, timeline, and budget, while progressively maturing delivery practices and ways of working.

What will you do?

• Project Delivery: Lead day-to-day planning and execution of technical writing requirements for regulatory remediation projects within the OCIO portfolio ensuring alignment to approved objectives, milestones, and delivery plans.
• Collaborate with project teams to create subject specific documentation to fulfill the remediation requirements of regulatory issues; including process narratives, closure packages, governance documents, procedures documents and process flow diagrams.
• Stakeholder Coordination: Work closely with business, technology, and delivery partners to gather information, clarify concepts and ensure documentation accuracy, and manage project expectations, dependencies, and deliverables.
• Agile & Delivery Practices: Support delivery within Agile, hybrid, or waterfall environments and contribute to continuous improvement of delivery standards and practices.
• Quality & Controls:
• Ensure adherence to Enterprise Delivery Frameworks, technology standards, audit requirements, and regulatory obligations.
• Work closely with project teams to ensure clarity and consistency of documents, and adherence to style guides and brand standards, including version control and content management systems.
• Drive standardized and consistent technical writing practices across delivery of all regulatory remediation programs
• Change & Priority Management: Support scope, schedule, and priority changes by analyzing impacts and facilitating informed trade-off decisions.
• Risk Culture: Understand and apply the Bank’s risk appetite and risk culture in day-to-day decision-making and delivery activities.
• Values & Conduct: Promote effective and efficient operations aligned with Scotiabank’s Values, Code of Conduct, and operational risk expectations.

Role Dimensions:

• OCIO technology and change initiatives within ScotiaTech
• Enterprise programs supporting multi-region stakeholders
• Cross-functional collaboration across Technology, Business, Risk, Finance, and Operations
• Adherence to enterprise governance, audit, and regulatory controls

What do you need to succeed?

• Bachelor's degree in English, Communications or equivalent experience
• 7+ years of experience as a knowledge management specialist or lead technical writer, preferably within financial services or large enterprises with specific experience in OCIO
• Experience in working on large regulatory remediation programs, creating process narratives and closure packages in alignment with regulatory requirements
• Minimum 7 years’ experience with industry standard documentation or knowledge management tools (e.g., SharePoint, Teams, Confluence), preferably within the financial services industry
• Experience with content management systems, such as Confluence, SharePoint, or GitHub, expert level knowledge of Microsoft Office applications.
• Excellent writing, editing, and communication skills. Ability to create clear, concise, and engaging content for various audiences. Strong stakeholder management skills.
• Strong research and interviewing skills to gather information and clarify technical concepts. Meticulous attention to detail and ability to maintain high-quality documentation.
• Strong organizational skills to manage multiple projects and deadlines. Ability to operate effectively in a fast-paced, evolving environment.
• Knowledge of industry frameworks such as COBIT, NIST, FFIEC is an asset.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.