Inside Sales Representative

Inside Sales Representative - Milton

Are you a direct and detail-oriented Inside Sales Representative looking to further your career with an established manufacturing team? Then this opportunity in Milton is for you! Working alongside one other sales representative and reporting directly to the Inside Sales, Marketing and Customer Experience Manager, you will serve as the operational engine behind high-volume customer quoting and keep client order statuses moving smoothly. This is a fast-paced, high-volume role perfect for a grounded, proactive professional who thrives in a busy order desk environment and wants to expand their industrial sales and customer experience expertise.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
• Competitive annual salary ranging between $50,000 and $60,000, depending on experience.
• Comprehensive health and dental benefits package.
• Dedicated vision care benefit providing $200 in coverage.
• Registered Retirement Savings Plan (RRSP) matching program, matching up to $400 in the first year and increasing to $500 annually thereafter.
• Generous tuition reimbursement program offering $1,000 to $2,000 per year for relevant professional development courses.
• Standard daytime working hours from 8:00 AM to 5:00 PM, featuring a flexible lunch and rest break schedule.
• Stable, permanent employment within an essential, growing manufacturing sector.
•Welcoming business casual dress code.

Responsibilities
• Respond promptly to inbound customer inquiries via phone and email, providing accurate product, pricing, and availability status updates.
• Prepare detailed sales quotations and process customer orders within the Microsoft Dynamics Business Central ERP system, ensuring all technical dimensions and modifications are accurately recorded.
• Follow up systematically on open quotes and inactive customer accounts to improve overall sales conversion rates and identify opportunities within assigned territories.
• Configure project specifications using internal automation tools to determine exact hardware requirements, such as specialized tracks and springs, without requiring manual mathematical calculations.
• Coordinate closely with production scheduling, warehouse operations, logistics, and customer experience teams to verify lead times and ensure on-time delivery.
• Proactively communicate order status updates, potential shipping delays, or supply chain adjustments directly to clients to maintain high satisfaction levels.
• Maintain complete and accurate customer profiles, communication logs, and account notes within the central database to provide total visibility to management.
• Resolve client complaints, order discrepancies, and billing questions efficiently, escalating complex technical issues to the department manager while maintaining ownership of the customer relationship.
• Assist the warehouse and logistics teams by preparing documentation for material packing, shipping, and delivery verification.
• Adhere strictly to all corporate regulations, safety standards, and operational guidelines while acting as a professional brand ambassador.
• Additional administrative tasks as required

Qualifications
• Minimum of 1 to 2 years of experience working on an order desk, in customer care, or in an inside sales capacity.
• Previous experience working within the steel manufacturing, building products, construction supply, distribution, or installation industries is highly preferred.
• Proven track record of managing high-volume data entry and order processing with strict accuracy.
• Demonstrated experience navigating complex corporate databases, ERP software, or CRM communication channels.
• Must be able to work full-time on-site at the Milton, Ontario manufacturing facility.
• Excellent verbal and written communication skills to effectively manage relationships with industrial contractors, dealers, and internal manufacturing teams.
• Proficiency with modern enterprise resource planning (ERP) platforms, specifically Microsoft Dynamics Business Central or similar customer relationship management (CRM) software.
• Strong data entry skills, with an acute eye for detail regarding pricing matrices, account discounts, and freight costs.
• Great time management and prioritization abilities, with a proven capacity to manage order backlogs and juggle multiple urgent tasks simultaneously.
• Problem-solving capabilities to handle customer delivery issues and resolve order discrepancies calmly and professionally.

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.