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Astra North Infoteck Inc.
ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production SupportAstra North Infoteck Inc. • Toronto, ON, ca
ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production Support

ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production Support

Astra North Infoteck Inc. • Toronto, ON, ca
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Description

ServiceNow BSA - Flexera Migration, ITAM, SAM, HAM, CMDB & ITIL

Location:
• Toronto, ON - Hybrid (4 Days WFO)

Duration:
• 12 months

Role Overview:
• A ServiceNow Business Systems Analyst supports the administration, maintenance, and continuous improvement of the ServiceNow platform.
• The role focuses on production support, issue resolution, workflow enablement, reporting, platform health monitoring, and coordination with ITSM support, development, and architecture teams.

Key Responsibilities:
• Coordinate production support activities for major systems and related subsystems, ensuring the integrity and reliability of system-generated data.
• Provide technical support to end users and resolve ServiceNow incidents, requests, and platform-related issues through effective troubleshooting.
• Perform general support, daily administration, and ongoing maintenance of the ServiceNow platform and associated applications.
• Collaborate with the ITSM Support Lead, ITSM Development Lead, and ITSM Solution Architect to support platform stability and service delivery.
• Facilitate and support the rollout of new ServiceNow applications, enhancements, updates, and releases.
• Support data loading, administration, and maintenance between ServiceNow and integrated systems.
• Manage ServiceNow role requests through Access Manager and support user access administration.
• Coordinate the implementation and maintenance of automated workflows using ServiceNow Orchestration.
• Develop and maintain ServiceNow reports and dashboards to support operational visibility and decision-making.
• Manage deployment of solutions, patches, and upgrades across production environments.
• Support UI changes using web technologies such as XML, HTML, and SQL, and assist with integrations using REST, SOAP, and APIs.
• Monitor platform health, analyze system performance issues, recommend enhancements, and ensure overall compliance of ServiceNow applications.
• Manage backups and data synchronization between ServiceNow and the data warehouse.

Must-Have Skills and Qualifications:
• ServiceNow Certified System Administrator (CSA).
• Experience working in a matrixed environment, preferably within a large publicly traded corporation.
• Strong understanding of ServiceNow platform administration, production support, and operational processes.

Nice-to-Have Skills:
• Ability to facilitate discussions across teams and influence key decision-makers.
• Strategic mindset with strong interpersonal skills and the ability to work effectively across functions and business groups.




Requirements
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ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production Support • Toronto, ON, ca

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