SERVICE COORDINATOR

Description

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What You'll Do

Coordinate Service and Repair Activities

• Review incoming service requests and ensure all required information is complete and accurate.
• Create and maintain work orders and supporting documentation.
• Review equipment and repair history to support service planning activities.
• Support the planning and scheduling of repair and maintenance work.
• Identify potential risks, issues, or delays and communicate them to the appropriate stakeholders.
• Ensure documentation and approvals are in place before work begins.

Support Ongoing Operations

• Track job progress and maintain accurate records throughout the lifecycle of a repair.
• Update business systems with real-time information related to work order status, labour, parts, and billing.
• Support repair planners and supervisors by coordinating administrative activities and documentation.
• Manage work order adjustments, including labour, material, and billing updates.
• Coordinate transportation, logistics, and third-party service providers as required.
• Arrange site access requirements and necessary documentation for field personnel.
• Schedule and support job planning and review meetings, documenting action items and follow-up requirements.
• Monitor schedules and proactively communicate risks that may impact timelines, costs, or operational commitments.

Manage Job Closeout and Invoicing

• Review completed work orders to ensure all required documentation has been submitted and is accurate.
• Follow up on outstanding labour entries, service reports, invoices, and supporting documentation.
• Ensure warranty and claim documentation is complete and ready for processing.
• Coordinate work order closeout activities and prepare jobs for invoicing.
• Escalate delays or issues that may impact timely job completion and billing.

Support Operational Excellence

• Act as a key liaison between departments to ensure work progresses efficiently.
• Provide regular updates on job status and operational priorities.
• Participate in planning, scheduling, and job review meetings.
• Build strong working relationships across multiple teams to support successful execution of repair and maintenance activities.
• Contribute to continuous improvement initiatives focused on operational efficiency and process consistency.

What We're Looking For

Qualifications

• High school diploma or equivalent.
• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• 2–4 years of experience in a coordination, administration, operations support, project support, or service environment.

Skills & Competencies

• Strong organizational and time-management skills.
• Excellent communication and stakeholder management abilities.
• Strong attention to detail and commitment to accuracy.
• Proven ability to prioritize multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Collaborative and team-oriented mindset.
• Proficiency with Microsoft Office applications and experience working with business systems and databases.

Preferred Experience

We welcome candidates from a variety of industries, including:

• Heavy equipment
• Construction
• Mining
• Oil and gas
• Forestry
• Manufacturing
• Transportation and logistics
• Industrial maintenance and repair

Experience coordinating projects, work orders, maintenance activities, billing processes, or operational workflows will be considered an asset.

Why Join Us?

• Competitive compensation and benefits package.
• Unique 7-on, 7-off schedule offering excellent work-life balance.
• Opportunity to work in a collaborative and supportive environment.
• Exposure to complex maintenance and repair operations.
• Ongoing learning and professional development opportunities.
• A role where your organization, coordination, and problem-solving skills directly contribute to operational success.

If you are an organized professional who thrives in a fast-paced environment and enjoys coordinating people, processes, and priorities, we encourage you to apply for this exciting opportunity as a Service Coordinator in Edmonton.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.